Medical Office Administration

Medical Office Administration

Administrative professionals are overseeing and coordinating the office procedures for several of today’s leading companies. Business owners are increasingly turning to their administrative professionals for office management expertise, support, and efficiency. You are skilled at multitasking and organizing. In a team workplace, you are a strong communicator who is empathetic to the needs of doctors, medical assistants, and patients. Medical office assistants enjoy managing the operations of the office through time management; they are at ease with using technology because they know that it helps get the job done. Enroll in the Medical Office Administration program at Central Piedmont and earn an Associate of Applied Science or a certificate in medical office administration.

What You Will Learn

You will become well-versed in medical and legal terms, insurance claims, and legal and ethical topics. Program training includes efficient typing, computing inventory, overseeing budgets and finances, and handling cash transactions. You will train with popular technology systems and software for coding, maintaining records, scheduling appointments, transcribing information, creating documents and files, gathering electronic resources, and communicating with patients and vendors. The coursework emphasizes professional development so that you are prepared for the industry. Upon completion of the program, you will be able to:

  • evaluate and use appropriate oral and written communication for an office environment; this will include use of proper spelling, grammar, and solid sentence structure when speaking and writing business correspondence
  • integrate computer applications to create professional deliverables; you will be expected to select appropriate software to produce documents, presentations, spreadsheets, and complete Internet research
  • identify, differentiate, and assess the appropriate procedures to follow in your perspective office environment; this will include knowledge of the terminology used in the industry (e.g. legal or medical) to properly create, format, and/or transcribe perspective documents

Upon program completion, graduates find employment opportunities in medical and dental offices, hospitals, insurance companies, laboratories, medical supply companies, and other healthcare-related organizations.

Why Choose Central Piedmont

Learn how to respond to the demands of a dynamic computerized workforce from our team of professional instructors. Our program hosts an annual Administrative Professionals’ Summit, where students attend to gain professional development, networking opportunities, and faculty insights into the career. You will also have the option to complete over 160 hours of hands-on work-based learning as credit towards your office administration degree. With campus locations in a bustling city, you will have a range of medical facilities and offices available as employment opportunities around the Charlotte region. 

Real World Education

At Central Piedmont, your education goes beyond what you learn in class. We offer numerous opportunities for you to enhance your learning — and to make friends, network, and pursue your passions — through clubs and organizations, sports, events and activities, leadership opportunities, job experience, volunteer experiences, visual and performing arts, and even international experiences.

The Details

  • Program Options

    Choose from:

    • Associate in Applied Science in medical office administration
    • Associate in Applied Science in medical office administration - medical billing and coding
    • several specialized medical office administration certificates

    The college catalog details the medical office administration program options currently available at Central Piedmont as well as program eligibility and course requirements. If you would like information on opportunities to transfer associate degree credit to a four-year institution, please visit the Transfer Resource Center.

    Work-Based Learning

    Co-op is a course that is an elective for office administration programs. Instead of coming to class on campus, during co-op you work with an employer to gain work experience that is directly related to your program of study while earning one credit hour towards your degree. Co-op positions are usually non-paid. If you are interested in completing a co-op, the following is a summary of the requirements:

    • maintain a minimum 2.5 program GPA prior to placement
    • a minimum of 12 semester hours credit (12 SHC) must be completed within the appropriate program of study before you are eligible to receive co-op credit; a minimum of six SCH must come from the core within your major (for example, OST 141 or MED 121)
    • be recommended for placement by two faculty members in the office administration program in the form of tow letters of recommendation
    • complete 10-20 hours of volunteer administration work within the office administration department prior to placement
    • you must complete 160 hours over the 16-week fall or spring semester
    • you will work with your employer to determine scheduled hours

    Please note that summer co-op may be limited or not offered by the department. Please visit the workplace learning site for instructions on how to get started with a co-op, including the co-op application. It is recommended that all co-op paperwork be submitted prior to the beginning of the semester.

    Visiting Students

    If you wish to transfer medical office administration course credit back to your home institution, explore how to enroll at Central Piedmont as a visiting student.

    Corporate and Continuing Education

    Central Piedmont's Corporate and Continuing Education provides non-credit, non-degree courses and programs, including job skills, industry-focused career training, certificates, certifications, professional licensure, and personal enrichment. Day, evening, weekend, and online opportunities are available.

    College and Career Readiness

    If you are looking for programs to gain the knowledge or skills necessary to finish a high school degree or to get a job, visit Central Piedmont's College and Career Readiness.

    College Credit for High School Students

    Visit Career and College Promise to learn about opportunities for high school students to earn college credit at Central Piedmont.

  • Medical Office Administration Program Requirements

    For detailed information on medical office administration course and program requirements, visit the Central Piedmont Community College catalog. You can test out of certain required courses via credit by examination.

    Credit By Examination

    There is a cost associated with credit by exam. The fee will range from $100—$200. Please review the following information for specific credits and costs. Testing results are available within 24—48 business hours.

    Credit by exam is offered the week before classes begin in both fall and spring semesters for the following courses. Credit by exam is not offered during the summer.

    • OST 131: Keyboarding (2 credits) — $150
    • OST 136: Word Processing (3 credits) — $200
    • OST 164: Text Editing Application (by request only; 3 credits) — $200
    • ACC 110: Ten-Key Skills (by request only; 1 credit) — $100

    You can schedule to take the credit by examination at either time, but are eligible to take only one test per test date. It is recommended that you secure a copy of the required textbooks for the course for review, as rules, procedures, and software functions have changed over the years.

    In order to take the credit by exam, you must:

    • have keyboarding experience
    • be a currently-enrolled Central Piedmont student
    • never taken the exam at Central Piedmont before
    • not have attended more than two classes if register for the course before

    OST 131: Keyboarding consists of 30 words per minute with three or fewer errors. Your technique will also be observed.

    Please keep in mind that OST 131: Keyboarding or CIS 110: Introduction to Computers is a prerequisite to OST 136: Word Processing — you must have completed one or the other of these courses or you will not be allowed to sit for the OST 136: Word Processing credit by exam.

    To sign up for credit by exam, lease send an email using your Central Piedmont student email address to office.admin@cpcc.edu with your name, student ID number, course, time, and date you would like to take the exam. All follow-up communication will be sent to your Central Piedmont student email address.

  • Locations

    Please note that course offerings and availability are subject to change from semester to semester. Always confirm which courses are required to complete this program in the college catalog and confirm where courses are available using Schedule Builder.

    Dora Johnson Office Technology Center

    You will have the opportunity to study in the Dora Johnson Office Technology Center, named in honor of Ms. Johnson and her 52 years of outstanding service as an instructor and in developing the college's current office administration program.

    Hours for Dora Johnson Office Technology Center
    • Central Campus, Levine Technology Building, Room 4132
    • Monday — Thursday 9:30 a.m. - 2:30 p.m.
    • Friday — Closed
    • Lab Phone Number: 704.330.2722, ext. 2140
    • Lab Assistant: Heather Holland
  • Course Delivery Methods

    • Classroom/Lab

    • Combined (Classroom/Lab and Online)
    • Online

    Please note that course offerings and availability are subject to change from semester to semester. Always confirm which courses are required to complete this program in the college catalog and confirm course delivery methods using Schedule Builder.

  • Medical Office Administration Careers

    Medical office environments are continually changing, creating a demand for highly skilled administrative assistants that can ensure office operations run smoothly and effectively. Visit Central Piedmont’s Career Coach for medical office administration career opportunities, salary information, and job openings.

  • Costs and Aid

    Central Piedmont provides real-world, affordable, hands-on education and career training. Learn how much it costs to attend Central Piedmont. Financial aid and scholarships are available.

  • Related Programs

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