Make a Referral for Counseling Services

Counseling Services During the Coronavirus Situation

To promote the health and safety of our students and staff alike during the coronavirus pandemic, Counseling Services will now serve you online. We are available by email or by phone or video appointments for:

  • personal counseling support
  • academic probation
  • academic suspension
  • advising for pre-health science programs

Contact a Counselor

  • To get in touch with a counselor, complete the Counseling Services request form.
  • If you need to follow up on previous meetings with your counselor, you may email your counselor directly.
  • Faculty and staff, keep reading to learn how to make a Counseling Services referral or consult with a counselor.

If you experience a mental health emergency, please call 911.


Self-Referrals

If you’re a Central Piedmont student struggling with personal stresses or feeling stuck in a rut academically, we invite you to contact your nearest campus counseling office to schedule an appointment with a counselor. Sessions are free and confidential. If you're unsure who to contact, you may email counseling@cpcc.edu to request a personal counseling appointment. If you’re experiencing an emergency or crisis, you will be seen without an appointment. After office hours, or if you are off campus, please phone 911 for life-threatening emergency situations.

Counseling Services Referrals from Others

We welcome referrals from Central Piedmont faculty and staff. After receiving this information, counselors reach out to the student and invite them to come in for a meeting. When making this contact, it is important that counselors explain the reason for the referral and share who has expressed concern. In every instance, counselors will emphasize that the person who made the referral did so out of care and concern for the student’s well-being. Respecting students’ confidentiality, counselors are not able to disclose the outcome of referrals. However, counselors will contact you to confirm your referral has been received and to gather additional information, if needed.

If you are unsure whether the student should be referred to Counseling Services or to another area (including Student Conduct) or if you wish to remain anonymous, you may submit a Care Team report with College Security Services.

How to Make an Emergency Referral

An emergency is a situation where any person is in immediate danger/has an immediate risk to their health or safety, either because of their own actions or the actions of others. Emergencies require an immediate response. If someone is actively injuring themselves or others (or threatening to do so in that moment), contact College Security Services immediately by calling 704.330.6911. Examples of reasons to contact counseling services in an emergency include:

  • when someone is considering suicide
  • when a person appears to be hearing voices or seeing things that others do not
  • when a child, senior adult, or incapacitated person is at risk

Mon.–Fri., 8 a.m.–6 p.m.

  • Escort the student to the nearest Central Piedmont counseling office. Call ahead, if possible, to notify staff and ensure availability
  • OR, if the student is in immediate danger or poses a threat, call College Security Services at 704.330.6911.

Nights and Weekends

Call College Security Services at 704.330.6911

If the Student is Off Campus

  • Direct the student to call 911.
  • If the student refuses assistance, contact the nearest Central Piedmont counseling office during business hours, or dial 911 after hours.
  • OR, if the student needs non-emergency resources, refer them to external resources.

How to Make a Crisis Referral

A crisis is a situation where someone is visibly upset and has difficulty carrying out daily activities, but is not in immediate danger. A crisis requires a response within 1-2 hours. If someone is actively injuring themselves or others (or threatening to do so in that moment), contact College Security Services immediately by calling 704.330.6911. Examples of reasons to contact Counseling Services in a crisis include:

  • when someone is feeling overwhelmed with anxiety
  • when a person has received difficult news and needs help coping with these circumstances
  • when someone is experiencing homelessness, facing eviction, or needs a food referral

Mon.–Fri., 8 a.m.–6 p.m.

  • Escort the student to the nearest Central Piedmont counseling office. Call ahead, if possible, to notify staff and ensure availability.
  • OR, if the student is in immediate danger or poses a threat, call College Security Services at 704.330.6911.

Nights and Weekends

  • Call College Security Services at 704.330.6911.
  • Contact the Director of Campus Administration for your location, if available.

If the Student is Off Campus

  • If the student can travel to campus during business hours, advise them to go to nearest Central Piedmont counseling service; call ahead to notify staff and ensure availability.
  • OR, if the student is a threat to self or others, direct the student to call 911.
  • If the student refuses assistance, contact the nearest Central Piedmont counseling office during business hours or dial 911 after hours.
  • OR, if the student needs non-emergency resources, refer them to external resources.

How to Make a Non-Crisis Referral

A non-crisis is a situation where someone is not actively in distress or danger, but might benefit from counseling support. A non-crisis situation requires a response within 1-3 business days. Examples of reasons to contact Counseling Services in a crisis include:

  • when someone has been feeling depressed or "out of sorts" for a while
  • when a student's grades have taken a sudden turn for the worse or their behaviors noticeably change
  • when someone has experienced a significant life event (e.g. broken relationship, loss of a job, health challenge, etc.)

Any Time