College Security Services and Emergency Management

College Security Services and Emergency Management

Our records show that the campuses of Central Piedmont are among the safest localities in metropolitan Charlotte. The presence of College Security Services and the watchfulness of our faculty, staff, and students have contributed to this enviable record.

No matter what kind of situation arises at the college, Central Piedmont's 24-hour Central Dispatch Station on Central Campus is the first step toward resolving problems. As soon as you dial for assistance, a radio call will go out to the nearest security officer. And if additional help is needed — first aid, fire protection, city police — that extra help can also be immediately dispatched by radio.

If you call Security Services for help, you can expect a response within around three minutes for an emergency or within approximately 15 minutes for a non-emergency. College Security Services personnel include Central Piedmont College Security employees, contract security officers from Allied Universal Security, and off-duty law enforcement officers.

Visit our emergency management page for information on responses to fire, inclement weather, and more.

Services and Resources

  • Report a Concern: Central Piedmont Care Team

    The Central Piedmont Care Team's purpose is to provide a systematic response to reports of behavior that is concerning or disruptive to the college community. The Care Team is a cross-unit group whose members consist of college staff from Student Services, College Security Services, Counseling, Human Resources, and Academic Affairs. If you have a concern of an immediate threat, please call College Security Services at 704.330.6911. Report a concern to the Care Team online.

  • Security Escort

    On any campus, if you feel uncomfortable walking to your car in the parking lot, or if you feel someone is stalking you, especially at night, call the College Security Services non-emergency number (704.330.6632) to request an escort. You may also advise any College Security Services associate that you see en route and ask them for assistance.

  • Stalking

    If you feel like someone is stalking you on any campus, call the College Security Services emergency number ( 704.330.6911). They will advise you as to procedures for reporting the incident to the appropriate law enforcement agency and will work with you regarding escorts to your vehicle or other remote parts of campuses. The Title IX Office has additional resources.

  • Student Access to Buildings and Grounds

    Central Piedmont's grounds are open to visitors on a daily basis. Vehicular access to campus is controlled by uniformed security associates. Visitor parking is allowed in designated areas or by special permit. College facilities are open only to members of the college community and escorted or authorized visitors. Academic and administrative buildings are locked after normal working hours. If you get to your classroom on any campus and it is locked, call College Security Services non-emergency at 704.330.6632 and a College Security Services Associate will be dispatched to unlock the door.

    If you would like to want to get into a building when the college is closed, you must have prior authorization to enter. For more information on the authorization procedures, contact the Senior Director of College Security.

  • Faculty/Staff Access to Buildings and Grounds

    Central Piedmont's grounds are open to visitors on a daily basis. Vehicular access to campus is controlled by uniformed security associates. Visitor parking is allowed in designated areas or by special permit. College facilities are open only to members of the college community and escorted or authorized visitors. Academic and administrative buildings are locked after normal working hours. If you get to your classroom on any campus and it is locked, call College Security Services non-emergency at 704.330.6632. A College Security Services Associate will be dispatched to unlock the door.

    If you need access to a building after hours, weekends, or holidays, or for 24-hour entry to all buildings, you will need to contact College Security Services to gain entry. If you want to access a building on the weekend that is already open for college business, you may enter the unlocked building and proceed to your office. If the college, the individual campus, or individual building is closed, exempt employees may request access from the college Security Services Department by calling 704.330.6632, and by presenting their college ID or a valid picture ID (Driver’s License or other official ID). Non-exempt employees shall request access from the same department, in the same fashion, only upon approval of their director, manager, supervisor, or other applicable authority. You may also email room entry requests or concerns to the Director or the Assistant Director of Campus Security at the specific campus:

    Requests to open a campus door after 6 p.m. can also be sent to Timothy Smith at tlsmith@cpcc.edu.

    During holiday breaks winter break, or periods when the college is declared closed, not only will buildings be closed, multiple building support systems including temperature controls will be shut off, and remain shut off, to conserve energy. Therefore, a person granted access during these time periods should be prepared to adjust accordingly. During these times access to campuses other than the Central Campus will not be provided. Central Campus due to having greater security and police resources will grant limited access, and will do so with stricter limitations. Prior authorization is required. Such authorization can be obtained by exempt personnel advising via emailing the College Security Services Department prior to the time they will need access, for themselves or a subordinate(s). A confirmation of receiving the request will be sent as an email reply (it is best to print and bring that reply with you on the day you will need access). When the College is closed due to inclement weather, please understand that College Security Services will be very busy and unable to open buildings. If the forecast is questionable, take that important work home with you the evening before bad weather is expected. College Security Services will unlock all entrance doors. Please provide security with employee identification and always call security dispatch before leaving the building so they can re-secure the building. Remember, most buildings have a security system in operation, which security will handle when entering a building. Now is a great time for you to review the evacuation plan for the buildings that you routinely use.

    Note that nothing in the procedure described herein is designed to interfere with operational personnel whom due to their responsibilities must have access, such as members of the maintenance, emergency management, horticulture, and other departments, which have an existing agreement with College Security Services, and other key individuals with critical mission support roles.

    Access Keys and Intellikeys

    Access to the entrance doors of most buildings is limited to certain personnel, which reduces the likelihood of theft. The College Security Services Department is responsible for opening and locking the main doors to each building. Certain doors remain locked at all times and require a particular entry card or key. These doors are monitored by a software program that can tell us who entered a building and at what time. It will also indicate if a person with a card or key tries to enter an area to which he/she does not have authorization, and how many times they tried to enter the door.

  • Safety Preparedness

    Central Piedmont students, don't miss the "Stay Safe at College" online videos! Both innovative and compelling, "Stay Safe at College" provides a one-stop source for understanding how crimes are perpetrated, coupled with crime prevention and avoidance techniques.

    Be prepared:

    • Always be alert and aware of the people around you.
    • Educate yourself concerning prevention tactics.
    • Be aware of locations and situations which would make you vulnerable to crime; examples are alleys and dark parking lots.
    • Familiarize yourself with the college's emergency response guidelines.
    • In the event of inclement weather or other emergency situations, all members of the college should listen to area radio and television stations for announcements regarding the operation of the college. In addition, the Central Piedmont website will have an announcement regarding closings. Central Piedmont TV 17 will announce any closing or delays as well. When the college closes, all classes at all campuses are cancelled.
    • When you hear a fire alarm go off, begin immediate evacuation using the closest exit – even if no one advises you to leave. Do not use the elevators. Instructors should ensure all students have exited prior to leaving. Remain at least 300 feet from the building in the designated assembly area. Do not re-enter the building until instructed to do so by emergency responders, College Security Services, or Building Emergency Captains.
    • If your campus is locked down for a day or more due to the rapid spread of a disease or some other emergency, you can receive available information through the Central Piedmont website and Central Piedmont TV. 

    Street precautions:

    • Be alert to your surroundings and the people around you, especially if you are alone or if it is dark. When possible, go with a friend.
    • Stay in well-lit areas as much as possible.
    • Walk close to the curb. Avoid doorways, bushes, and alleys where someone could hide.
    • Walk confidently and at a steady pace.
    • Make eye contact with people when walking.
    • Do not respond to conversation from strangers on the street. Continue walking.
    • If you carry a purse, hold it securely between your arm and your body.
  • Classroom Concerns

    • If you feel threatened in class or afterward by a student, call the College Security Services non-emergency number and a College Security Services associate will be dispatched to your classroom or will contact you to discuss the situation further. College Security Services works with the Associate Vice President for Student Services to determine if actions should be taken to suspend or ban the student from campuses. Employees, be sure to send a copy of the written incident report to your immediate supervisor.
    • If someone in your class gets sick or has a classroom on any campus, call the College Security Services emergency extension. The Security Dispatcher will contact the community 911 emergency responder as needed, and also dispatch a College Security Services Associate to remain on the scene until the emergency responder arrives.
    • If students are fighting in your classroom or in the hall, call the College Security Services non-emergency number and College Security Services associates will be dispatched to the scene. Do not try to handle the situation yourself.
    • If you feel that a student in your class is too sick or too contagious, per Central Piedmont Policy 6.0, persons who know of who have reason to believe that they are infected with a communicable disease have an obligation to conduct themselves in accordance with such knowledge in order to protect themselves and others. Students and employees who have communicable diseases, whether symptomatic or not, shall be allowed regular classroom and work attendance in a non-restrictive manner as long as they are able to attend classes and/or work and do not pose a medically proven threat for transmission of the disease or condition. Contact the ADA coordinator for more information.
    • All instructors should have a syllabus complete with class rules and consequences for disrespectful behavior, etc., based on Central Piedmont Student and Faculty Policies and Procedures.
    • Faculty: if a student threatens to harm you if you don't change a grade with which they do not agree, report the incident to your immediate supervisor and to College Security Services.
    • Faculty: If a student in your class is disruptive, you may ask them to leave. If they refuse to leave when asked, call the College Security Services non-emergency number. If the disruption is severe, dismiss the entire class and contact the College Security Services non-emergency number. Be sure to send the written incident report to your immediate supervisor, and the Associate Vice President for Student Services. Do not try to handle the situation yourself.
  • Campus Concerns

    • If you see someone vandalizing a campus building, immediately report the incident to the College Security Services non-emergency number. If you see evidence of possible fraudulent or corrupt activity such as arson, theft, damage, embezzlement or misuse of college property, under state law and per Central Piedmont Policy 4.72, employees are required to report this information to his/her immediate supervisor within three days and must file a written report with Central Piedmont Security Services.
    • If you have a safety or security issue on campus in the evening, contact College Security. For other issues, contact the Evening Director for your campus.
    • If you have a housekeeping problem — such as no paper towels in the restroom or a spilled soft drink in your class:
      • Between 7 a.m. and 3 p.m., call Facilities Services’ customer service desk at 704.330.6000.
      • During other hours, if the housekeeping or maintenance issue can wait until the next business day to be addressed, call 704.330.6000 and leave a message. If it cannot wait until the next business day (e.g., no electrical power, burst or leaking water pipe, situation that causes a safety hazard, etc), contact the College Security Services emergency number. They will notify Facilities Management personnel who are on-call. 

Communications Services

Keeping you safe and informed is one of the college’s top priorities. Central Piedmont has established a number of resources to connect our community with timely information in convenient formats.

  • Critical Alert (Regroup)

    If there’s an emergency on campus or a closing due to inclement weather, wouldn’t you want to know? Central Piedmont has taken a multi-layered approach to emergency communications to ensure that the Central Piedmont community is well informed in such an event. Get the latest information you need immediately through the Central Piedmont Critical Alert emergency notification text messaging and direct phone call system, called Regroup. All emergency communications from the college come from Regroup.com. In the event of a campus emergency, Central Piedmont will send emergency voice and/or text messages to the phone numbers you’ve listed in Regroup. If no one answers, Regroup leaves a message in your voicemail box. The system will also send messages to TTY/TDD devices. Regroup is extremely user-friendly and includes a variety of features:

    1. directly update your contact information in the emergency notification system (cpcc.regroup.com)
    2. control whether or not you receive emergency notifications by joining or opting-out of the system
    3. customize your notifications

    Sign up to Receive Regroup Critical Alerts

    Central Piedmont students, faculty, and staff are not automatically enrolled to receive emergency text messages and phone calls. If you would like to receive emergency notification, you are required to register your emergency contact information each year.

    • Go to cpcc.regroup.com.
    • Click the 'Email & Phone' tab and enter your contact information.
    • Click the 'Join a group' tab and join the Emergency Notifications group.
    • It is your responsibility to update the contact information you provide in order to receive these emergency notifications.
    • If you have any questions regarding the upgraded service, please contact our Information Technology Services Help Desk at 704.330.5000 or helpdesk@cpcc.edu.
    • If your cell phone number changes, you will need to update your telephone number by logging into regroup; if your carrier changes but your number stays the same there is no need to re-register.

    Signing up is free. However, be aware of your individual cell phone plan's call and text messaging costs. The numbers you provide will remain confidential; Central Piedmont and Regroup will not release the numbers to third parties. This system will only be used in the event of a true emergency (such as an intruder, natural disaster, severe weather, or campus emergency) and/or a campus closing to send alert messages with pertinent information about the emergency situation and/or campus closure. To ensure that the system is working properly, you may also receive a test message each semester.

    If you would no longer like to receive critical alerts you can log in to cpcc.regroup.com, go to the 'Group Notifications' tab, and click the "leave group" link for the Emergency Notifications group.

    If you don't have a cell phone or do not sign up for this service, emergency messages will continue to be sent via campus e-mail, on the Central Piedmont website, emergency information hotline (704.330.6888), Central Piedmont TV, local media (including radio, TV, and online newspaper). Additional emergency communications are being developed continuously.

    Please note that in a crisis situation there are factors beyond our control; there is no total guarantee that you will receive the notification. Remember this system is only one part of the notification plan the college currently has in place. We encourage you to access all methods of communication provided by the college during a crisis situation. In addition, it is important that you provide as many types of contact information as possible, including a valid e-mail address to the college and phone numbers to the critical alert emergency notification system for text and direct phone calls. In an emergency, phone lines might be full. For additional information we encourage our faculty, staff, and students to check for updated information at cpcc.edu, the automated emergency phone line (704.330.6888), Central Piedmont TV, and local media outlets (including radio, TV, and newspapers).

  • Text2Tip

    The College Security Officers are here to help you. No matter what kind of situation arises at the college, contacting Central Piedmont's 24-hour Central Dispatch Station is the first step toward resolving problems. Call 704.330.6911 for emergencies on all campuses or call 704.330.6632 for non-emergencies on all campuses. Help us keep Central Piedmont safe! There might be a situation that you might not be able to talk on the phone. Now you can also send anonymous tips using your mobile phone using text2tip (video). Just like crime stoppers, you can send an anonymous message to let officers know about something that happened in the past or about something that might happen in the future.

    To use Central Piedmont's text2tip service, simply text message “cpcctip” and your message to the number 67283. It’s that easy. Once your message is received, you will receive a confirmation. If you don't receive the confirmation message, treat it like a phone call that wasn't answered and send the message again or call us directly. Depending on the situation, the dispatcher may respond via text message to clarify any information needed. Though security can communicate with you, we do not receive your actual phone number and your identity remains anonymous. Remember, standard text messaging charges may apply.

  • Annual Security Report