Information Technology Services

Information Technology Services (ITS) is committed to providing the college community with the highest possible quality of service through the implementation, advancement, and support of technology.

We provide support for departmental and site-licensed applications, as well as those developed in-house. We also provide training and support of college-wide programs, such as the e-Directory, Web Publishers, and the Smart Classroom Initiative. We also provide consultation services to help you determine technology solutions appropriate for your needs.

For ITS resources for students, please visit the ITS for Students site. For information about the college's public website, visit the about the public website (cpcc.edu) page.

ITS Resources and Information

  • ITS Service Catalog

    Are you interested in learning more about the services available from ITS? Do you need help learning how to use a IT service? Visit the IT Service Catalog and learn more about the many services offered by Central Piedmont Information Technology Services.

  • ITS Projects

  • Attend a Tech Knowledge Share Lunch and Learn

    Tech Knowledge Share is a monthly Lunch and Learn where a member of ITaRS leads an informative session on a topic related to Technology and/or Research.

    • We use Tricider to decide on topics of interest. The ‘tricision’ is made by a system of voting.
    • You can go to LearnerWeb to search for and to sign up for a Tech Knowledge Share session, and get PD credit.
    • Here are some parameters in suggesting or voting on sessions:
      • A session should be 15—20 minutes in length with about 10—15 minutes of discussions and/or Q&A.
      • You may suggest a session that you will present or request a session that you would like to see someone else present.
      • If you volunteer to present a session that someone else suggests, please indicate that in the arguments section.
      • You may also present a session as a team.
      • Upvotes or downvotes do not require reasons, but folks would certainly like to see some feedback.
    • We close Tricisions at 5 p.m. so that presenters have time to prepare.
    • Presentations/sessions do not have to be ultra-professional. Generally speaking, the audience should be very forgiving.
    • Invitations to Tech Knowledge Share will also be issued to the college at large, so expect more than your ITaRS colleagues there this time.
    • ITaRS leadership has decided that, as recognition, presenters at Tech Knowledge Share will be invited to lunch with our CIO, David Kim.
  • Ask IT

    Ask IT is an effort to answer your burning questions about what is happening in ITS, why are things happening, how to get x, and whatever other questions you may have.

  • Connect with ITS

    Connect with ITS is a multi-campus outreach effort by ITS to engage with the college community including faculty and staff. Events are informal in nature and generally involve a time of updates with personal feedback from attendees.

    Fall 2019

    fall 2019 slides

    Archives

Policies

  • College Policies

  • Guest Accounts Policy

    Guest Accounts are provided for non-student community members who wish to use Central Piedmont computing facilities.

    College employees can request creation of guest accounts via the Guest Network Account Request form.

    Guest accounts do not have a print quota. Guests needing to print may purchase quota by visiting the campus Cashiering window. Please note, guest accounts have an expiration date, so the print quota will be cleared at the time the account expires.

  • Responsibility of Classroom Consumables

    Consumables are defined as those items which are "used/consumed" and must be replenished.  Marker pens, printer paper, printer toner cartridges, and projector bulbs are typical consumables.

    ITS is responsible for technology consumables (printer toner cartridges, paper, and projector bulbs) for general computer classrooms, computer labs and smart classrooms.  If such a facility is a dedicated space for a particular program then that program area will cover the consumable costs.  This is also true for self supporting entities. The college Printing Services is responsible for all consumables for their copiers and MFP’s (Copier/Scanner/Printer combo). ITS help desk staff is available to facilitate the purchase of necessary items on behalf of the program areas when the area has provided a budget account number to charge.  A program's lab fees are appropriate source of funds for supporting consumable costs.  If no lab fees are charged then the program areas will have a supply budget indentified to support these costs.
     
    As part of the college’s commitment to sustainability, ITS highly recommends the use of recycled paper and printer toner cartridges. Recycled toner cartridges are available from Duraline Imaging Inc. (800.982.3872) per North Carolina state term contract 207A. Used toner cartridges should be returned to the contract vendor to avoid Core charges.  The vendor provides pre-paid shipping labels for return of used cartridges. New cartridges may only be purchased if refurbished ones are not available. Thank you for your contribution to protecting our environment.

  • Room Access

    • In case of an emergency, dial 704.330.6911.
    • If it is not an emergency, please dial 704.330.6632.
    • In order to secure Central Piedmont assets, many rooms remain locked while not in use. Faculty may request a building and/or room to be opened at the time of their arrival.

ITS Departments

Office of the Chief Information Officer (CIO)

  • Academic Technology Services (LTS)

    Academic Technology Services handles the needs of instruction and faculty. This team works closely with faculty to ensure that classroom and instruction needs are met effectively to promote the effective use of technology to enhance the learning experience. We:

    • Research: Monitor developments across the landscape of learning/instructional technology and provide organized access to in-depth and recent information on these topics.
    • Implement: Administer and analyze the use of new learning technology working with faculty and staff across the college.
    • Communicate: Inform the college community about developments in learning technology by various means and act as a liaison between ITS and the Learning Unity.

    We help manage and advise on Blackboard and its integrations with tools such as Panopto and Webex.

    Contact

  • Administrative Information Services (AIS)

    AIS handles the application development and ERP and other client services areas for the college. These tools include Datatel, Central Piedmont Login, Online Schedule, AdAstra, and more.

    • Computer Information Services (CIS): This team primarily develops applications that involve the integration of ERP (Datatel) data with online applications (Central Piedmont Login, Online Schedule, COD, and more).
    • ERP Team: Handles the Datatel system as well as other important systems, like AdAstra and Report to Web.
    • College Administration Support Training
  • Customer Services (CS)

    • Client Services (CS): This team encompasses the ITS Helpdesk, technology deployments, technology inventory, and the annual technology acquisition and distribution process.
    • Campus Technology Services (CTS): This oversees the student technology centers, classroom technology refresh process, and area campus onsite support.
  • Emerging Technology (ET)

    Web Design and Development delivers service and support to clients. Manages the design, development, maintenance, and overall general architecture of institutional websites.

    • Web and Application Development: This team oversees the development of the cpcc.edu website along with the employee intranet and other web applications.
    • Digital Media Services (DMS): The team that designs and deploys all audiovisual and control technology in classrooms, conference rooms, and theaters and handles digital signage and online media systems administration and support.
  • Technology Infrastructure Services (TIS)

    Technology Infrastructure Services (TIS) manages all of Central Piedmont's technology infrastructure-related systems and services. This includes, but is not limited to, desktop management, classroom setup, physical infrastructure, networking, server, telecommunications, and technology integration for construction and renovation projects.

    • Core Systems and Telecommunications Services (CSS): This team is responsible for data center administration, servers, storage and storage networks, backup, and telecommunications.
    • Infrastructure Systems and Services (ISS): This team is responsible for desktop management, classroom setup, wired and wireless networking, data/structure cabling and fiber optics, leased circuits, backup battery power systems, and environmental monitoring.
    • Security Infrastructure Systems (SIS): This team is responsible for information security policy management, intrusion detection and prevention, anti-virus/malware management and life safety technology administration.