Information Technology Services

Are you interested in learning more about the services available from ITS? Do you need help learning how to use a IT service? Visit the IT Service Catalog and learn more about the many services offered by Central Piedmont Information Technology Services.

• project request system
• project request system flowchart (PDF)
• technology plan system
• presentation: differences between the Project Request System and the Technology Plan System and when to submit each (PDF)

For information on technology planning, please review the technology acquisition page.

Connect with ITS is a multi-campus outreach effort by ITS to engage with the college community including faculty and staff. Events are informal in nature and generally involve a time of updates with personal feedback from attendees.

Summer2019:

• tour for this term is complete: Connect with ITS summer 2019 slides

Connect with ITS archives:

• Connect with ITS spring 2019
• Connect with ITS fall 2018
• Connect with ITS spring/summer 2018

Ask IT is an effort to answer your burning questions about what is happening in ITS, why are things happening, how to get x, and whatever other questions you may have.

AIS handles the application development and ERP and other client services areas for the college. These tools include Datatel, Central Piedmont Login, Online Schedule, AdAstra, and more.

• Computer Information Services (CIS): This team primarily develops applications that involve the integration of ERP (Datatel) data with online applications (Central Piedmont Login, Online Schedule, COD, and more).
• ERP Team: Handles the Datatel system as well as other important systems, like AdAstra and Report to Web.
• College Administration Support Training

• Client Services (CS): This team encompasses the ITS Helpdesk, technology deployments, technology inventory, and the annual technology acquisition and distribution process.
• Campus Technology Services (CTS): This oversees the student technology centers, classroom technology refresh process, and area campus onsite support.

Web Design and Development delivers service and support to clients. Manages the design, development, maintenance, and overall general architecture of institutional websites.

• Web and Application Development: This team oversees the development of the cpcc.edu website along with the employee intranet and other web applications.
• Digital Media Services (DMS): The team that designs and deploys all audiovisual and control technology in classrooms, conference rooms, and theaters and handles digital signage and online media systems administration and support.

Learning Technology Services (LTS) handles the needs of instruction and faculty. This team works closely with faculty to ensure that classroom and instruction needs are met effectively.

Technology Infrastructure Services (TIS) manages all of Central Piedmont's technology infrastructure-related systems and services. This includes, but is not limited to, desktop management, classroom setup, physical infrastructure, networking, server, telecommunications, and technology integration for construction and renovation projects.

• Core Systems and Telecommunications Services (CSS): This team is responsible for data center administration, servers, storage and storage networks, backup, and telecommunications.
• Infrastructure Systems and Services (ISS): This team is responsible for desktop management, classroom setup, wired and wireless networking, data/structure cabling and fiber optics, leased circuits, backup battery power systems, and environmental monitoring.
• Security Infrastructure Systems (SIS): This team is responsible for information security policy management, intrusion detection and prevention, anti-virus/malware management and life safety technology administration.