Information Technology Services

Information Technology Services is committed to providing the college community with the highest possible quality of service through the implementation, advancement, and support of technology.

We provide support of departmental and site-licensed applications, as well as those developed in-house. Training and support of college wide programs, such as the e-Directory, Web Publishers, and the Smart Classroom Initiative is also provided through IT Services. We also provide consultation services to help you determine technology solutions appropriate for your needs.

For ITS resources for students, please visit the ITS for Students site.

ITS Resources and Information

ITS Departments

Office of the Chief Information Officer (CIO)

  • Administrative Information Services (AIS)

    AIS handles the application development and ERP and other client services areas for the college. These tools include Datatel, Central Piedmont Login, Online Schedule, AdAstra, and more.

    • Computer Information Services (CIS): This team primarily develops applications that involve the integration of ERP (Datatel) data with online applications (Central Piedmont Login, Online Schedule, COD, and more).
    • ERP Team: Handles the Datatel system as well as other important systems, like AdAstra and Report to Web.
    • College Administration Support Training
  • Customer Services (CS)

    • Client Services (CS): This team encompasses the ITS Helpdesk, technology deployments, technology inventory, and the annual technology acquisition and distribution process.
    • Campus Technology Services (CTS): This oversees the student technology centers, classroom technology refresh process, and area campus onsite support.
  • Emerging Technology (ET)

    Web Design and Development delivers service and support to clients. Manages the design, development, maintenance, and overall general architecture of institutional websites.

    • Web and Application Development: This team oversees the development of the cpcc.edu website along with the employee intranet and other web applications.
    • Digital Media Services (DMS): The team that designs and deploys all audiovisual and control technology in classrooms, conference rooms, and theaters and handles digital signage and online media systems administration and support.
  • Learning Technology Services (LTS)

    Learning Technology Services (LTS) handles the needs of instruction and faculty. This team works closely with faculty to ensure that classroom and instruction needs are met effectively.

  • Technology Infrastructure Services (TIS)

    Technology Infrastructure Services (TIS) manages all of Central Piedmont's technology infrastructure-related systems and services. This includes, but is not limited to, desktop management, classroom setup, physical infrastructure, networking, server, telecommunications, and technology integration for construction and renovation projects.

    • Core Systems and Telecommunications Services (CSS): This team is responsible for data center administration, servers, storage and storage networks, backup, and telecommunications.
    • Infrastructure Systems and Services (ISS): This team is responsible for desktop management, classroom setup, wired and wireless networking, data/structure cabling and fiber optics, leased circuits, backup battery power systems, and environmental monitoring.
    • Security Infrastructure Systems (SIS): This team is responsible for information security policy management, intrusion detection and prevention, anti-virus/malware management and life safety technology administration.