Printing at Central Piedmont

There are 3 different ways to print:

1. Print from Central Piedmont network computer: The same way you printed from a Central Piedmont-networked computer previously is the same way you'll print with PrintAnywhere. The only change is that you'll select one of the following print queues to send your job. These print queues will be automatically installed on every Central Piedmont-networked computer:
   1. BW__PrintAnywhere
      1. Guests should use GuestBW__PrintAnywhere;
   2. Color__PrintAnywhere
      1. Guests should use GuestColor__PrintAnywhere.
2. Print from personal computing device (requires print-ready files): You can upload a document to My Print Center (MPC) for printing at a pay for print printer.
3. Print via email submission requires print-ready files): You can email attachments to My Print Center for printing at a pay for print printer. Multiple email addresses can linked to an account. If you submit a print job from your personal email and need to associate it with your Central Piedmont account, you'll be able to link your email address to your Central Piedmont login. Send your print job to one of the following email addresses:
   1. bwprint@cpcc.edu
   2. colorprint@cpcc.edu

Note that all Print Anywhere devices are automatically set to print on both sides of the paper (duplex). If you don't want your document to print on both sides of the paper, you can remove the duplex setting in the printer options. If you do not format your document to fit one page when printing via My Print Center or via email, your single page document may print out as multiple pages. Be sure to set up your document to fit on standard letter (8.5x11) page size before uploading or submitting a print job via email. Printing from a Central Piedmont-networked computer will allow you to use the print driver to manage the paper output.

When you send a document to the print servers, it will not print out at a printer until you're ready. The print job is sent to our print servers, and then waits for you to release it at a pay for print printer.

When you're ready to get your document, you need to find a pay for print printer and release the print job. Print jobs will be removed from the system after 72 hours. If 72 hours have passed, you will need to print the job again.

1. At a pay-for-print printer, swipe your Central Piedmont ID badge or touch the screen to enter your Central Piedmont network login, Central Piedmont Guest Account, or My Print Center Login.
   1. Employees can use their RFID Central Piedmont ID badge to log in to a multi-function device. If you carry multiple RFID badges, you will need to remove your Central Piedmont employee ID from your wallet or card holder when attempting to log in.
2. Review the printing quick reference poster (PDF) hung nearby each pay for print printer.

• student printing video tutorial 
• faculty/staff printing video tutorial
• employee pay-for-print department print-funding liaison training
• employee pay-for-print process
• employee pay-for-print process diagram

• Cato I Building, Room 200 (Law Library; black and white)
• Cato I Building, Room 222 (lab; color)
• Cato II Building, Room 32 (black and white)
• Cato II Building, Room 250 (library; black and white)

Cato Campus map and directions

• Advanced Technology Building, Room 204 (color)
• Campus Printing and Signs lobby (color)
• Central High Building, Room 104 (color)
• Central High Building, Room 110 (black and white)
• Zeiss Building, Room 2106A (color)
• Zeiss Building Room 2106B  (color)
• Health Careers Building, Room 3531 (color)
• Learning Resource Center, Room 100 (two black and white)
• Learning Resource Center, back desk (color)
• Learning Resource Center, Room 400 (black and white)
• Levine IT Building, Room 1140 (black and white)
• Levine IT Building, Room 2124 (black and white and color) 
• Levine IT Building, Room 3130 (color)
• Overcash Building, Room 242 (black and white)

Central Campus map and directions

• Harper I Building, Room 343 (library; black and white)
• Harper I Building, Room 352A (color)

Harper Campus map and directions

• Harris I Building, Room 2100 (library; color)
• Harris I Building, Room 2235 (lab; color)

Harris Campus map and directions

• Levine I Building, Room 1113 (black and white)
• Levine I Building, Room 2100 (color)
• Levine II Building, Room 1300 (color)
• Levine II Building, Room 3120 (library, black and white)

Levine Campus map and directions

• Criminal Justice Building, Room 131 (back hall; black and white)
• Transportation Systems Building, Room 242 (color)
• Transportation Systems Building, Room 212 (hall; black and white)

Merancas Campus map and directions

• Curriculum students are awarded a certain amount of print quota each semester based on the amount of credit hours on their registration. 
• There is a maximum of $16 allotted per semester. 
• You also have the ability to add additional print quota credits through the system.
• Every fiscal year between the spring and summer semesters, the awarded print quota credits that are not used are purged from the system. 
  • Student personally-funded print balances that are above $5 and are still in the system at the end of the fiscal year are refunded. 
  • Student personally-funded print balances that are below $5 will remain in the user's account.
• You can check you print quota at any pay for print printer or by logging into My Print Center (MPC).

To add print quota to your printing account (using a credit card):

• log in to My Print Center (MPC)
• click on Add Funds

Your print quota will be managed by your department's liaison. If you're running low on quota please contact your department liaison to request more print quota. You can check you print quota at any pay for print printer or by logging into My Print Center.

Create a print account to My Print Center (MPC). In My Print Center, you'll be able to add print funds with a credit card.

Deciding what type or model of MFP doesn't need to be a tasking process if you know what your needs are.

Central Piedmont's Campus Printing department provides on-site assistance to gather information about your area during a preliminary "site survey" to determine what product best matches your required needs. During the "site survey" the technician will discuss needs, such as:

• Floor Space Availability
• Black and White or Color Capability
• Size of Paper Supported (i.e. 11x17, Legal, etc.)
• SPM (Scans Per Minute)
• PPM (Prints Per Minute)
• Fax Capability

The primary purpose behind the purchasing of an MFP is to eliminate multiple devices and combine their functionality into a single machine (print, scan, copy, fax).

Once the device is purchased, Campus Printing will coordinate the physical placement of the MFP in your area and contact a deployment date/time which is most convenient for you. Upon placement, the on-site technician will run through an entire system check of both external and internal functions to verify device features are functioning properly. Once device functionality has been verified, the device will be placed on the college network and onto the Print Management System (PMAN). Lastly, old equipment which was phased out during the MFP installation will be physically removed by Campus Printing.

Once installation has been completed, a training date/time will be coordinated by Campus Printing at a time which is convenient for you. Training on the device would include points such as:

• device button layout and features
• PIN usage for print management
• scanning
• copying
• printing
• faxing
• device maintenance

In addition, the Print Managers (Print Management Administrator for the area) will receive training from Campus Printing on the following points:

• adding/deleting users
• adding/subtracting credits
• purchasing credits

During the lifetime of an MFP certain parts and equipment will need to be serviced or replaced. Parts that Campus Printing can replace:

• toner/ink cartridges
• paper
• staples
• maintenance kits
• document feeder kits

For all replacement maintenance parts, Campus Printing may be contacted at 704.330.6502 or campusprinting@cpcc.edu.

Service Process

• If the MFP is low on toner, or additional paper is needed, please contact Campus Printing by filling out a Campus Printing order form.
• If the MFP needs additional service and is not functioning as it should, please submit a service request to the ITS Help Desk.
• ITS will attempt to resolve the request if the issue is related to internal systems managed by ITS employees.
• If the issues is a result of malfunctioning hardware, ITS will contact Campus Printing to have the MFP serviced by our MFP supplier, Systel.
• Systel will contact Campus Printing to let them know that service has been completed. ITS will confirm that the MFP is functional and update the service request accordingly.

Once your device has been put into production and is actively being used by staff members, the potential for an error or device malfunction may occur. When such an event occurs, Central Piedmont staff can contact the ITS Helpdesk at 704.330.5000 or helpdesk@cpcc.edu for support. The ITS Helpdesk can assist with:

• network-related issues:
  • non-response print queues 
  • clearing print jobs
  • rebooting the MFP
  • scan-to-email problems
  • faxing problems
  • workflow problems
  • scan to folder problems
• device-related issues:
  • configuration changes 
  • default settings
  • tray types
  • brightness/contrast
  • date/time
  • toner/ink density
  • resolution (DPI) output
• print management (PMAN)-related issues:
  • PIN problems

For all hardware related problems or malfunctions, events can be processed through the ITS Helpdesk to our vendor Charlotte Copy Data.

Some users have not been receiving the new print queues on their office computers. This is due to a required computer restart that must be completed before the new print queues will be installed and the old ones will be removed. If you are not seeing the new print queues, you will need to restart your computer.

We also have an update on issues with scan to email and faxing on multi-function devices. The vendor that has been working to correct the “Quota Service Error” message that some users have been experiencing when attempting to scan to email or fax has been resolved.