Information Technology Services for Faculty and Staff

Here you will find information, resources, and tools available to faculty and staff at Central Piedmont.

For more information on ITS:

Support

For your convenience, ITS provides a Help Desk as a single point of contact for technical assistance. Support is available for the installation of hardware and software, new equipment requests, new account and account change requests, hardware upgrade and repair, telephone system support, support of college licensed software applications, mainframe printing requests, and technology consultation services.

Information for Employees

  • ITS Services

  • Network Access

    All employees of Central Piedmont are eligible to receive an account granting access to the college's computer network. This privilege is available to both part time and full time faculty and staff. A network account is needed in order to utilize the college e-mail system, shared network drives, individual network storage, and any specialized access needed for specific positions. In order to process all network account requests efficiently, the proper paperwork should be submitted in a timely manner. 

    • To obtain your account, you must submit an online account request. Your Departmental Liaison can assist you in filling out the required information, and must authorize your request before it will be processed.
    • Employees who need changes made to their network account, including adding access to shared drives and departmental applications, or closing an account, should use a Network Account Change request form.
  • Network Usage Policy

    Central Piedmont has established set guidelines for network account usage by which you must abide during your employment at the college. Please take a moment to review the following specific policies:

  • New Employees

    All Central Piedmont employees, including part-time, are required to have a Central Piedmont network account. Staff must not use accounts that are not specifically assigned to them. Your network account will allow you to access:

    • Central Piedmont workstations
    • Central Piedmont email
    • departmentally shared data (U-Drive, H-Drive, Sharepoint, etc.)
    • administrative information systems (Datatel, Informer, etc.)
    • online services (Blackboard, CAW, etc.)

    To obtain your account, use our account management system. Human Resources will provide you with the appropriate information to create your account.

    A new employee office/space request form is used for the authorization process of new (or newly full-time) employee office/space requests and to notify ITS about the new office or space technology needs. All new employees with assigned spaces should have this form filled out for them by their supervisors. Note: This form is not used to request upgrades or new equipment for existing employees.

  • Password Policies

    Central Piedmont is held to security standards developed by the state of North Carolina, the federal government, and private agencies to help insure our student’s and staff’s personal data remains private. These policies align us with these standards and those set by the PCI (Payment Card Industry).

    Password complexity requirements:

    • Your password must be at least 8 characters.
    • It must contain at least one number, one capital letter, and one lowercase letter.
    • It cannot be the same as any of your 6 previous passwords.
    • Your password must be changed every 90 days.
    • Finally, your password can only be changed once per day.

    You will be notified in two ways when your password is about to expire:

    • Starting at 14 days prior to password expiration, you will receive notification from your college computer telling you when your password will expire and if you would like to change it.
    • Starting at 14 days prior to password expiration, you will receive an automated email from the helpdesk telling you when your password will expire and steps to take to change your password.

    From anywhere with an internet connection, you can go to Central Piedmont's Outlook Web Access (OWA) and select ‘Change Password’ on the left hand column. Remember that your mobile device stores your Central Piedmont password. You must change the password stored on the mobile device(s) anytime your password is changed. If you have your email setup on a smart device and have not yet updated it with the new password, this device may be trying to sync using your old credentials. After 3 unsuccessful attempts, the 15-minute lockout is triggered. To resolve this, update the password on your smart device.

    If your password expires, you will need to contact the ITS Help Desk for assistance with resetting your password. Be prepared to answer your security questions or be able to provide proof of who you are.

  • Remote Email Access

    Access your employee email remotely through your web browser at owa.cpcc.edu.

  • File Access

    ITS provides network file storage services that allow staff to collaborate and share documents, store work related files securely on the Central Piedmont network, and enjoy the benefits of regular backups and access to the files from anywhere on the internet.

    • U-Drive: Network file storage for each employee. If you use 'My Documents' while logged into a college workstation, you are already using your U-Drive.
    • H-Drive: Network file storage for departments for storing departmentally-shared files.

    We provide multiple methods of accessing network file storage. If you are working on a Central Piedmont workstation, the U-Drive and H-Drive can be located by clicking on the Start menu and selecting My Computer. The share drives are located under Network Location. If you are off-campus, you can use the Central Piedmont Cloud to access your network file storage. Citrix enables staff to interact with their U-Drive, H-Drive, and Outlook just as they would from any Central Piedmont campus computer.

  • Quota System

    The quota system is a technology that Central Piedmont ITS has implemented to better manage the growth of network-stored data. Each user will be given one gigabyte of network storage for his/her U-drive (or 'My Documents' folder). Provisions have been made for increases in individual storage sizes based on need. The college has the quota system in place because, in the absence of some control mechanism, it is possible for individual users to consume all available storage in a manner inconsistent with Section 6.20 of the Policies and Procedures Manual. The quota system has been implemented to ensure the efficient use of college resources. This system also guarantees that you will be able to store documents and files up to your allocated limit.

    To check your storage or current quota size go to My Computer and left click to select your U-Drive. The details section of your My Computer window will show you the total size of your U-Drive and your current free space available. You will also be notified by email as you approach or meet your quota limit.

    Your U-drive should be used for college-related documents and files that require portability. Any files considered to be ‘mission critical’ that are not being shared department-wide should be stored there so they can be backed up by ITS.

    Users requiring additional storage must fill out a network access change form, available from the ITS website. Forms should be submitted to the ITS helpdesk, complete with a justification for the increase and a supervisor’s approval. ITS will make every effort to process requests for additional storage within a 48 hour period.

    The college has several storage options available for faculty and staff. These drives are directly accessible from each user’s workstation:

    • H-Drive: used for storing departmental data which requires portability, security, and backup
    • J-Drive: used for data from departmental applications which requires portability, security, and backup
    • Z-Drive: used for storing data which needs to be made available to the college as a whole
    • C-Drive: your workstation’s hard disk that can be used for storing data which is not critical for college operations

    Some other storage options include the following:

    • Sharepoint: some departments have a Microsoft Sharepoint site available for documents with shared authorship
    • public folders: used for storing emails to share between individuals
    • Exchange: used for storing College-relevant email communiqués

    Once you reach your quota limit, you will be unable to save additional data to your U-Drive until you do one of three things:

    • delete old data you no longer need
    • move some data to another, more appropriate location
    • request additional storage from ITS

    Use the guidelines above to help determine the most appropriate location for any data you wish to move. You will receive a warning message via email as your U-Drive approaches capacity and again when you exceed it.

  • Images

    Windows 7 x64:

    • Windows 7 x64 Enterprise – SP1
    • Microsoft Office 2013 x86
    • Internet Explorer 11
    • Adobe Reader DC
    • Adobe Acrobat Pro DC
    • Adobe Shockwave Plugin 12.2
    • Adobe Flash Player Plugin 24
    • Mozilla Firefox 50.0.2
    • Java - Version 8 Update 111
    • Google Chrome 54.0
    • Microsoft Silverlight 5.1.5
    • Windows Media Player
    • Windows Movie Maker 2.6
    • Turning Point 5.4
    • Cisco Jabber Client

    Apple OSX:

    • OSX 10.11 El Capitan and 10.12 Sierra
    • Adobe Reader DC 2015 15.020.20039
    • Adobe Flash Player Plugin 23.0.0.185
    • Adobe Shockwave Plugin 12.225.195
    • Citrix Plugin 12.3.0
    • DVD Player
    • VLC 2.2.4
    • Java - Version 8 Update 101
    • iMovie
    • Photos
    • iTunes 12.5.1
    • Keynote
    • Numbers
    • Pages
    • Microsoft Office 2016
    • Microsoft Silverlight 5.1.50901.0
    • Google Chrome 53.0.2785.143
    • Safari 10.0
    • QuickTime 10.4
    • Panapto 5.0.0.28070
  • e-Directory Liaisons

  • Third Party Use of Labs

    Instructional Technology should be contacted in advance (a month is preferable) with technical specifications needed for the class. This policy holds even if they intend to use their own technician to set up the class. This is necessary to ensure that the machines fulfill requirements for the class (e.g. hard drive space, RAM, processor speed, etc.). Web based applications can also present a challenge when they are heavy with graphics, video, and audio clips (bandwidth intensive applications). Third parties are charged for technical support. Our base rate is $50/hr. The rate will increase along with the complexity of the skill set required to do the setup. Our ability to provide support is also contingent upon having that particular skill set in house. Please submit technology requirements for third-party use of labs one month prior to the scheduled event.

Timeline of Learning Management System (LMS) Activities

Blackboard

  • Scheduled Blackboard System Maintenance

    Blackboard may be unavailable during the hours of 3 a.m. – 7 a.m. on Fridays for maintenance. In addition, longer maintenance windows are scheduled throughout the year, and will be posted on the Blackboard splash page.

    Latest Blackboard maintenance schedule:

    Status Maintenance Window
    (7am to 7am)
    Term Year
    Scheduled 3/12/2019 CE1/Spring 2019
    Scheduled 5/16/2019 CE1/Spring 2019
    Scheduled July 23-25,2019 CE2/Summer 2019
    Scheduled 10/14/2019 CE3/Fall 2019
    Scheduled 12/17/2019 CE3/Fall 2019
  • Blackboard Course Sections

    Blackboard section shells/placeholders for the semester are currently available for instructors to begin copying and editing. Section shells for a term are created based on the information entered in the CODs (Course Origination Documents) for that term. All courses regardless of delivery type will have a Blackboard shell created. Shells are only accessible to the instructor of record listed in the COD.

    Combining several class sections in Blackboard:

    • Multiple course shells can be combined using the “Combine Course Sections” functionality available on the CAW website.
    • The combined shell will appear in the corresponding LMS within 6 hours.

    Creating new master courses:

    • Master courses for Blackboard can be created at any time by selecting the 'Request Master' option in CAW.

    Student enrollment in class section shells:

    • Students will be automatically enrolled in their Blackboard section shells on the official start date for the course listed in the COD.
  • Copying Course Content into Course Section Shells

    For system performance reasons, course copying by instructors may be restricted during the first 3 days of classes. If the course copy feature is made unavailable to instructors, notice will be given on the login page and in a system announcement. During this time, program chairs or instructors are required to contact the ITS Helpdesk to request a course copy. Requests will be processed in the order in which they are received. Please allow up to 5 business days for the completion of these requests.

    Batch copying:

    • If an instructor needs course content copied into more than 5 section shells, a batch copying service is available on the CAW website.
    • All batch copy requests are acted on in the order of fully online classes first and then earliest start dates of hybrid classes.
  • Course Availability and Maintenance

    Online sections labeled (IN), Hybrid (HY) and TeleWeb (TW) will automatically be made “Available” on the start date of the courses.

    All other courses that have not been enabled automatically can be made “Available” by the instructor. For additional assistance, instructors can contact Instructional Development at 704.330.6111 or email eLearning at idev@cpcc.edu. Prior semester section shells will be accessible to instructors for one year after the end of the term.

    To contact students prior to the start date of class:

    • An email distribution list for all class sections will be available on the CAW website one week before start of semester.
    • This tool can be accessed by clicking on “Class Email Lists” on the CAW website. It can be used by instructors to email their students before class begins.
    • An email broadcast will be sent to all currently registered Central Piedmont. This message will alert them on the necessity of looking up their Central Piedmont login (formerly SNAP) accounts before their first class meeting. It will also contain additional information on using the Central Piedmont login credentials to access online courses and other services at Central Piedmont.

    The online grading application:

    • The online grading application is available by accessing the WebEmployee website.
    • College policy requires instructors to submit final grade rosters electronically no later than 48 hours after the official end of the class as reported on the COD.
    • Grades submitted electronically after the 48 hour deadline will be considered late and students affected will not receive notification of their grades.

    Student access to classes after the official end date (including incompletes):

    • For curriculum courses, Blackboard course shells will automatically become unavailable to all students (including students with incompletes) 72 hours after the end of the semester.
    • Corporate and Continuing Education classes are exempted from this action and will not be made unavailable.
    • In the case of a curriculum student with an incomplete, instructors may make the shell available. For assistance with with this, contact eLearning at idev@cpcc.edu.
    • Students may access their final grades by logging in to MyCollege.