Using the Cloud

We recommend using Citrix Workspace when working within Central Piedmont Cloud. Instructions for accessing Citrix Workspace are on the Cloud Getting Started page. You may also access the Cloud using an HTML5 compatible web browser by navigating to cloudgw.cpcc.edu.

Using Applications in the Central Piedmont Cloud

  • Finding and Using Applications

    1. Follow the steps to access the Cloud.
    2. Your session will now start. By default you will see your home page. To launch and application or virtual desktop, click the icon and it will open in a new browser tab, or window if you are using the Citrix Workspace App.  
      Cloud home screen
    3. On the top of your home screen, you will see three icons that let you navigate between "Home," "Desktops," and "Apps." Click on "Apps" and you will be taken to Applications page, or select “Desktops” to see which virtual desktops are available.
      Cloud home navigation: home, apps, and desktops
    4. Click on the arrow below the icon for an application or desktop you would like to add to your home screen. Click the "Add to Favorites button.
      click add to favorites on an app
    5. Click on "Home" on the top of the screen. Your app or desktops should now display on your home screen. You can add apps and desktops to the home screen to quickly access frequently-used items.
      Cloud screen with app favorited
    6. To launch a Windows Virtual Environment, click on the desktop you would like to load. In this example, we're loading "Windows - General Use." Your virtual environment will open in a new tab (or window if you are using the Citrix Workspace App) and begin to load. The virtual desktop will look and work exactly as a physical desktop.
      Cloud virtual desktop
    7. The virtual desktop will let you open programs as well as search for programs and files just as you would from a computer on campus.You can find all of the programs available to you by clicking on the Windows Start Button scrolling down the list. A full listing of what software is available on each virtual desktop can be found on cloud.cpcc.edu.
      locating programs in virtual desktop from start menu
    8. You can also quickly search for a program by typing in the name of the program after opening the start menu.
      searching for Microsoft word in the Cloud virtual desktop
  • How to Save and Access your Files

    1. When saving files, make sure that you are saving any files to your Documents folder. This will usually be your default save location, but double check! Any files not saved to your Documents folder will be lost when you end your session! In this case, click on the "File" link in the ribbon.

      File menu in Word
    2. Select "Save As." A dialogue box will appear. Make sure that you are saving to your documents folder. Do not save any files to the Desktop, Download, Recent Places, etc. folders. If you do not save in the Documents folder, your work will be lost! 
      save file to Documents, not desktop or anywhere else
    3. To access your documents, navigate to the start button in the lower left hand corner, open the start menu and select the "Documents" tab. This will open all of your saved files and folders. A dialogue box will appear. Ensure that you are in your documents folder, and open your saved file. 
      select and open your file

    At Central Piedmont, the documents folder is a network storage location, referred to at the E-locker for students and the U-drive for employees. This network storage is user-specific and is available when you are signed in to workstations at the college or on our cloud system.

  • How to Save and Upload Documents Directly to the Cloud

    Transferring Files Between Your Local Computer and a Virtual Desktop When Accessing the Cloud Via Web Browser

    1. To upload or download a file directly from the Central Piedmont Cloud Virtual Environment, simply click on the menu icon found at the top of the window to expand it. 

      Cloud desktop menu icon

      You will presented with five options: 

      Cloud environment menu options
      1. Full screen: Allows you to switch the Cloud session into full screen mode.
      2. Multi-monitor: Allows you to switch the Cloud session to multi-monitor mode to make use of multiple screens.
      3. Download: Allows you to download files from the Cloud to your personal device.
      4. Upload: Allows you to upload files directly to the Cloud.
      5. Clipboard: Will show you any items copied onto the clipboard.
    2. Click on the upload icon, a file open dialog window will open, select the file you would like to move to the Central Piedmont Cloud, and select "Open." 
      select file to upload
    3. After selecting the file from your local computer, you will be prompted to select a folder where you would like to save the file in the virtual desktop. You are advised to select a location within the Documents folder. Select "OK," and your file will be saved to the selected location. 
      select location to save file
    4. To download a file from the virtual desktop to your local computer, click on the download icon. You will then be prompted to select the file you would like to move. Select "Open." The file will download to your physical system using the normal download process of the browser you are using. 
      select file to download

    Transferring Files Between Your Local Computer and a Virtual Desktop When Accessing the Cloud Via the Citrix Workspace App

    1. Open the file browser and click on the “My Computer” option on the left navigation menu. In the “Devices and drives” section, there will be options listed for the drive of your local computer, labeled as “Local Disk.” Using the “Local Disk” options, you can browse the files of your local computer. You can also drag and drop files between the “Documents” location of the virtual computer to transfer files to and from your local computer. 

      devices and drives in My Computer
    2. You can also select the “Local Disk” options when opening or saving a file to open files from your local computer or to save files to your local computer. 
      local disk menu in MyComputer

Logging Out of the Cloud

  • Windows and Mac Desktops/Laptops

    1. Click the start menu. 

      start menu on Cloud environment desktop
    2. From the start menu, click the user icon, then select the “Sign out” option. 
      Sign out of account from desktop
    3. You will be taken back to the Citrix Workspace app. To sign out of the Citrix Workspace app, click the settings link. 
      app settings
    4. A menu will open. Select the “Sign out” option. 
      Cloud app sign out link

    After selecting the sign out option, you will be signed out of the Citrix Workspace app. Note that the available apps and virtual desktops may still be listed after signing out, but will require signing in before they can be accessed again.

  • Chromebook

    1. Click the start menu. 

      start menu on Cloud environment desktop
    2. From the start menu, click the user icon, then select the “Sign out” option. 
      Sign out of account from desktop
    3. You will be taken back to the Citrix Workspace app. To sign out of the Citrix Workspace app, click the settings link. 
      app settings
    4. A menu will open. Select the “Log off option. 
      log off option
    5. You will be taken back to the login screen. 
      Cloud login screen
  • Android

    1. Click the start menu. 

      start menu on Cloud environment desktop
    2. From the start menu, click the user icon, then select the “Sign out” option. 
      Sign out of account from desktop
    3. You will be taken back to the Citrix Workspace app. To sign out of the Citrix Workspace app, tap the menu icon. 
      Android app settings
    4. On the menu, select the “Log Off (all)” option, and you will be taken to the accounts page. 
      Android log off all
  • Apple iOS

    1. Click the start menu. 

      start menu on Cloud environment desktop
    2. From the start menu, click the user icon, then select the “Sign out” option. 
      Sign out of account from desktop
    3. You will be taken back to the Citrix Workspace app. To sign out of the Citrix Workspace app, tap the settings icon. 
      Apple Citrix app settings
    4. On the settings menu, tap the “Sign Out" option. Note that the available apps and virtual desktops may still be listed after signing out, but will require signing in before they can be accessed again. 
      Apple Citrix app sign out
  • Web Browser

    Citrix session lengths vary depending on the program that is being used. A session log off could occur as early as after ten to fifteen minutes. Any work not saved when the session is logged off will be lost. We recommend not leaving a session unattended, and that you save your work frequently to prevent loss of data.

    1. To logout of the Cloud correctly, first make sure that you save all of your work to the proper destination. Close any open programs and navigate to the start button. Select the user icon, and choose "Sign out." Your Cloud session will begin to close immediately. 

      Sign out of account from desktop
    2. After your Cloud session has been closed successfully, you will be taken to the Central Piedmont Cloud home screen. Click settings, and additional options will occur. Click on "Log Off." 
      log off option
    3. You will be taken back to the Cloud login page, at which time you have logged out of the Cloud and may close the browser. 
      Cloud login screen