Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works:
|Step 1:||Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Continue button to initiate the screen-sharing session.|
|Step 2:||You are prompted to download a small virus-free plug-in.|
|Step 3:||With your permission, your support representative can view your screen and share control of your mouse and keyboard.|
|Step 4:||You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.|
By requesting and accepting a remote technical support session from a representative of the CPCC Information Technology Services Help Desk, the College does not assume any liability for any modifications or configuration changes made to the desktop content or system settings, the viewing of any desktop content, the operation of the Citrix GoToAssist Remote Support software or system performance.
Please remember Help Desk representatives will never ask for any passwords or secure information. The Help Desk recommends for your security and privacy that you exit any applications you have open that are displaying content such as personal or confidential information before initiating a remote support session with a Help Desk representative. The Help Desk further recommends that you remain seated at your desktop throughout the entire remote session.
Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. The Help Desk will not be held responsible for any data loss if any occurred during or after a remote session.
The Help Desk cannot guarantee that our service will resolve your problem and will only provide support to College Information Technology Services.
By inserting your generated code and clicking the "Continue" button below you are agreeing to these terms.