Workforce Roles

CPCC will teach the following two roles as part of the Health IT Grant: 

1. Implementation Manager

General Description
Workers in this role provide on-site management of mobile adoption support teams for the period of time before and during implementation of health IT systems in clinical and public health settings. 
 
Suggested Background
Workers in this role will, prior to training, have experience in health and/or IT environments as well as some administrative or managerial experience.
 
Competencies
Workers in this role will be able to:
  • Provide leadership ensuring that implementation teams, consisting of workers in the roles described above, function cohesively.
  • Apply project management and change management principles to create implementation project plans to achieve the project goals.
  • Interact with diverse personnel to ensure open communication across the end-users and with the support team.
  • Lead implementation teams consisting of workers in the roles described above.
  • Manage vendor relations, providing schedule, deliverable, and business information to health IT vendors for product improvement.
  • Coordinate implementation-related efforts across the implementation site and with their Health Information Exchange partners, troubleshooting problems as they arise.
  • Apply to these activities an understanding of health IT, meaningful use, and the challenges practice settings will encounter in achieving meaningful use.
Course Curriculum
  • The Culture of Health Care
  • History of Health Information Technology in the U.S.
  • Fundamentals of Health Workflow Process Analysis and Redesign
  • Working in Teams
  • Planning, Management and Leadership for Health IT
  • Introduction to Project Management
 

2. Practice Workflow and Information Management Redesign Specialist

General Description
Workers in this role assist in reorganizing the work of a provider to take full advantage of the features of health IT in pursuit of meaningful use of health IT to improve health and care.
 
Suggested Background
Individuals in this role may have backgrounds in health care (for example, as a practice administrator) or in information technology, but are not licensed clinical professionals. 
 
Competencies
Workers in this role will be able to:
  • Document the workflow and information management models of the practice.
  • Conduct user requirements analysis to facilitate workflow design.
  • Develop revised workflow and information management models for the practice, based on meaningful use of a certified EHR product. Revised models will anticipate implementation of:
o   General practice automation (e.g. appointment scheduling) to the extent not yet implemented
o   Electronic documentation and results review
o   Computerized Provider Order Entry (CPOE)
o   Clinical decision support (CDS)
o   Health information exchange to include:
§ Sending of lab orders and receipt of results using CPOE
§ Quality improvement and reporting
§ E-Prescribing
o   Other EHR functionalities as required by the Stage 1 Meaningful Use definition for 2011 and its evolution into Stage 2 in 2013 and Stage 3 in 2015.
  • As the practice implements the EHR, work directly with practice personnel to implement the revised workflow and information management model.
  • Working with practice staff, develop a set of plans to keep the practice running if the EHR system fails.
  • Working with practice staff, evaluate the new processes as implemented, identify problems and changes that are needed, and implement these changes.
  • Design processes and information flows for the practice that accommodate quality improvement and reporting
Course Curriculum
  • The Culture of Health Care
  • Terminology in Health Care and Public Health Settings
  • Introduction to Information and Computer Science
  • Health Management Information Systems
  • Fundamentals of Health Workflow Process Analysis and Redesign
  • Quality Improvement
  • Usability and Human Factors