Frequently Asked Questions

Do you have a question regarding graduation and completing a certificate program? You're not alone! Here are frequently asked questions.

Can I submit my certificate application by fax?

Because the Graduation Office must have your original signature, graduation applications may not be faxed. You may submit graduation applications in person at the Graduation Office or at the Admissions Office on any campus. Completed applications may also be mailed to the Graduation Office at the following address:

  • CPCC Graduation Office 
    P.O. Box 35009 
    Charlotte, NC 28235-5009

When will I hear from the Graduation Office?

Once you have applied for graduation, you should receive a response 4 – 6 weeks from the time your application is received.  Applications submitted at the end of a term will take longer to process because of the large volume of students the Graduation Office is servicing during that time.

When will I receive my certificate?

Once the final grades post, certificates are updated on each student's transcript.  Once all transcripts have been updated, then the certificates are printed and mailed to each student.  You should receive your certificate approximately 8 weeks from the end of the term.

The Graduation Office told me that I was not admitted to the certificate program. How can I apply to the program?

If you have never been admitted to an academic program at CPCC, then you must schedule an appointment with a counselor to be admitted to the specific program.

What is my catalog year and how do I get it changed?

A catalog year is a specific set of requirements that were in effect during a given academic year. Catalog years run from the fall semester through the following summer term. Your catalog year is the set of requirements that were in effect when you were admitted to your academic program and began taking courses. If you were not enrolled in program-related courses for more than three consecutive terms, however, you must re-enroll under the catalog in effect upon your return. This may affect your program requirements.

You may request a catalog year update from your program chair, faculty advisor, or counselor. In order to remain governed under an older catalog, you must secure approval from your division director.

The Graduation Office told me that I needed another course, but my advisor told me that I was done. What do I do?

It is possible that you are in a catalog year with additional requirements or that your faculty advisor has initiated a course substitution that has not been approved yet. Schedule an appointment with your faculty advisor to determine how that course requirement was to be satisfied. Once that has been resolved, call your Graduation Analyst to inform them.

What is the minimum program grade point average (GPA)?

Potential graduates must have earned a minimum grade point average of 2.00 out of a possible for 4.00 in all of their certificate courses to be eligible for graduation.

How is my program grade point average (GPA) calculated?

Three grade point averages (GPA’s) appear on a student’s record: cumulative GPA, program GPA, and term GPA. Although they use different courses, they are all calculated using the same formula. Once graded, each course is worth a certain number of quality points. The quality points for a given course may be determined by multiplying the credit hours earned in the course by the grade value shown below:

  • A = 4 points
  • B = 3 points
  • C = 2 points
  • D = 1 point
  • F = 0 points

For example, if you earned an A grade in a 3 credit course, that course would be worth 12 quality points:

  • 3 credits x 4 (Grade A) = 12 quality points

To determine a program GPA, add the total quality points for all of the courses in your program. Divide that by the total credits for the courses in your program. This is your program GPA.

What is program residency?

CPCC policies require that a minimum number of credit hours be completed in residence at CPCC. Specific program residency minimums are below:

• Certificate – a minimum of 30% of coursework must be completed in residence at CPCC
• Diploma – a minimum of 12 credit hours must be completed in residence at CPCC
• Degree – a minimum of 21 credit hours must be completed in residence at CPCC

How do I order an additional copy of my certificate?

Additional copies of certificates may be purchased for $5.00. Please contact your Graduation Analyst for an order form. The additional copy may take 4 – 6 weeks to arrive.