1.  What is a financial aid refund?

    • A financial aid refund is the dollar amount of financial aid remaining after school expenses for the current academic year are deducted.
    • Tuition, fees, and bookstore charges are examples of school expenses.
    • Some types of financial aid may not qualify for a refund (such as various scholarships or sponsorships).
    • To maintain eligibility for awarded aid, students earn federal and state aid by attending class at least through the 60% point of the enrollment period.
    • Failure to remain enrolled and attend classes as required may result in the reversal of awarded aid.
    • Students are responsible for repaying refunds for aid that was not earned by attending through the 60% point of the enrollment period.

2.  When will financial aid refunds be processed?

    • Spring 2016 refunds for eligible students will be disbursed according to the table below.
    • Refund dates are firm, and refunds will not be issued earlier than the scheduled dates.
    • For the Spring 2016 semester, the processing of refunds will begin February 19th, 2016 and will continue throughout the semester.
    • Financial aid will be credited to CPCC student accounts based on the start date of each course.
    • Financial aid will not be credited to a student account before the 10% point (census date) of each curriculum course.
    • Every curriculum course has a 10% point (census date).
    • The course 10% point (census date)  may be found on the course syllabus or by clicking here to review the Spring 2016 10% point (census date) report. 
    • Class attendance impacts eligibility for refunds.
    • Students who have been identified as "Never Attended" or given a "Last Date of Attendance" by instructors for a course may not be eligible for some or all aid for that course, even if the course has ended.
    • Refunds are processed throughout the semester based on the 10% point (census date) of each enrolled course.  See the Spring 2016 Financial Aid Refund Schedule below.
    • As an example, refunds scheduled for February 19th, 2016 are for curriculum courses with a 10% point (census date) of February 8th, 2016 or earlier.





Course 10% Point (Census Date)

& DMA Courses with Grades Posted


Scheduled Refund Date*



February 8th or earlier


Friday, February 19th

(by the end of the business day)



March1st or earlier


Friday, March 11th

(by the end of the business day)



April 4th or earlier


Friday, April 15th

(by the end of the business day)



May 2nd or earlier


Friday, May 13th

(by the end of the business day)

*Scheduled refund dates are subject to adjustment if technical problems, system issues, or other unplanned challenges occur.  Refunds should be credited to Higher One cards (OneAccount) or other designated financial institutions by the end of the business day on the "Scheduled Refund Date."

3.  How will I receive my financial aid refund?

    • Refunds will be credited to your CPCC Higher One debit card (OneAccount) or other designated bank account.


4.  How will I know when my refund has been credited to my Higher One

debit card (OneAccount) or other designated bank account?

    • Higher One will notify students via email when refunds are credited to the Higher One debit cards (OneAccounts).
    • Higher One will notify subscribers via mobile alerts (text messages) when refunds are credited to the Higher One debit cards (OneAccounts).
    • To subscribe to Higher One mobile alerts, log in by clicking here and selecting the "Refunds" tab.
    • If you opted to have your refund deposited into an alternate designated bank account, please check with your banking institition for information on deposit notifications and alerts.


5.  What does the CPCC Higher One debit card look like?

6.  How can I learn more about the Higher One debit card (OneAccount)?


7.  How can I check the amount of my scheduled refund on my CPCC

MyCollege account?


Step 1: Visit  Select "MyCollege."

Step 2: Select "Log In."

Step 3: Enter your "CPCC Login."

Step 4: Enter your CPCC "Password."

Step 5: Click "Submit."

Step 6: Select "Financial Information."

Step 7: Select "Account Summary by Term."

Step 8: View the "Balance."



A negative dollar amount indicates a scheduled refund (for qualifying financial aid types).



An example of a negative dollar amount is " $765.69- " as shown below.