Frequently Asked Questions
What hours are you open?
The Cashier's Office normal hours of operation are Monday through Thursday, 8 a.m. to 6 p.m. and Friday, 8 a.m. to 5 p.m. Extended hours dates for each semester is published in the CPCC class schedule.
Do you issue credit back on a credit card?
Refunds will be issued to the credit card used for payment. All other curriculum students will receive refunds via the CPCC debit card or by an ACH transfer to their personal bank account.
How do I get a refund for classes I dropped/canceled?
All CCE students will receive refunds via credit card or check mailed to the address on file.
All curriculum students will be issued refunds to credit cards or the CPCC debit card.
What number do I call if I have questions concerning my refund?
For any questions related to your account, please contact the following cashiering offices:
- Central Campus 704-330-6964
- Levine Campus 704-330-4262
- Cato Campus 704-330-4842
- Harper Campus 704-330-4472
- Harris Campus 704-330-4647
- Merancas Campus 704-330-4102
Will I receive a statement indicating the amount owed for classes?
Only statements for PRE-FALL REGISTRATION will be mailed. Payment dates vary by semester and are posted online. View payment due dates.
I owe a prior balance. Can I obtain a transcript?
All outstanding balances must be paid before registering or withdrawing for any term. In addition, no college transcripts or diplomas will be released until all balances are paid in full.
Where / How do I pay?
The current forms of payment we accept are MasterCard, Visa, American Express, Discover, cash, check or money order. You may pay in person at any campus cashiering office. You may also pay online by logging ito mycollege.cpcc.edu.