Online Learning State Authorization and Student Complaint Resolution

Electronic Campus

Central Piedmont is a member of the National Council for State Authorization Reciprocity Agreements (NCSARA) which allows students to enroll in online distance education classes from most of the United States and several territories. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of post-secondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.

Central Piedmont's Complaint Resolution for Online/Distance Education Students

Review Central Piedmont's Student Complaints and Grade Appeals policies and student grievance form (PDF). It is advised that you begin the process at the institutional level. For further information or to file a complaint, please contact the executive director for online learning, Dr. Luvon Hudson, at luvon.hudson@cpcc.edu or 704.330.2272 ext. 3860.

Academic Matters

If you are enrolled in an online/ distance course(s) at Central Piedmont and have a complaint about grades, college decisions, or other Central Piedmont procedures, follow the college's policies for Student Complaints and Grade Appeals, which are available to view in the Student Handbook and the college catalog.

For further information or to file a complaint, please contact the executive director for online learning, Dr. Luvon Hudson, at luvon.hudson@cpcc.edu or 704.330.2272 ext. 3860.

Discrimination Issues

Follow the process outlined in the Student Grievance Policy under Central Piedmont's Discrimination and Harassment Policy. View the student complaint process, including discrimination, and Grade Appeals process. If a complaint cannot be resolved through the institution’s grievance procedures, you may file a complaint with The University of North Carolina System Office. Please review the student complaint policy (PDF), print and complete the student complaint form (PDF) and submit the complaint to:

The University of North Carolina System Office
c/o Student Complaints
910 Raleigh Road
Chapel Hill, NC 27515-2688
919.962.4550
Website: northcarolina.edu/complaints
Email: studentcomplaints@northcarolina.edu

SACSCOC Student Complaint Process

If, for some reason, the complaint is not satisfactorily resolved with the UNC System Office, the next step would be to file a complaint with Central Piedmont's accrediting agency, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Central Piedmont is accredited by SACSCOC to award associate degrees, diplomas, and certificates. If you need to file a complaint with the accrediting agency, follow the SACSCOC Complaint Procedure (PDF). The contact information for SACS is:

1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404.679.4500
Website: sacscoc.org

Alternative Complaint Resolution Procedures for Online/Distance Education Students

Unresolved Complaints

If an issue cannot be resolved internally, you may file a complaint with your state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in your state. While Central Piedmont strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by Central Piedmont’s internal processes, you may choose to file a complaint with your state of residence. Contact Information for Individual States (PDF).

Complaints Outside of Central Piedmont's Process

For complaints outside of Central Piedmont's process where you are unable to resolve a complaint through the institution's grievance procedures, please go to the State agency’s web site to review the State's Student Complaint Policy (PDF), and complete the State's Student Complaint Form (PDF) to submit a complaint.

State Authorization Reciprocity Agreement – North Carolina (SARA NC)

If you do not reside in NC, you may also file a compliant through SARA NC the North Carolina State Education Assistance Authority (SARA NC). SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts, and territories that establishes comparable national standards for interstate offering of post-secondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.

If you do not reside in North Carolina and are enrolled in a North Carolina institution that operates under SARA North Carolina, you may submit complaints to NCSEAA only after completing the SARA NC Complaint Process and completing a SARA NC Complaint Form.

NCSEAA

c/o SARA North Carolina Director
P.O. Box 14103
Research Triangle Park, NC 27709
Telephone: 855.727.2162 | Email: complaint@saranc.org

Professional License & Licensure

Programs at Central Piedmont that prepare you for professional licensure are designed to prepare you to apply for applicable licensure in North Carolina. In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, Central Piedmont is required to make the following disclosure with respect to professional licensure outside the state of North Carolina. Central Piedmont cannot confirm whether a particular program meets requirements for professional licensure outside of the State of North Carolina.

Currently, Central Piedmont Community College does not offer an online program that leads to professional licensure. Also, you will need to contact the degree program administrator at Central Piedmont Corporate and Continuing Education at 704.330.4223 directly prior to enrolling in the course or degree program.