Technology Interruptions Information for Students
Information for students about the February 2021 technology interruptions.
Keep reading and check this page often to find the latest updates on the technology interruptions and how they affect your classes, registration, student services, etc. The college will officially let you know by text, phone call, and these technology interruptions pages as systems are available again. Please also follow Central Piedmont on social media to keep up-to-date on what’s going on at the college.
Saturday, March 6: Payment System and Student General Desktop on Central Piedmont Cloud Available Again
Our payment system is back so you can make payments again. Review the "You Can Now Pay for Classes" section for details.
You can also now access the student general desktop on the Central Piedmont Cloud again.
Log in to the Cloud on your personal device to access to some of the college’s tools/services, including Microsoft Office. If you have not used the Central Piedmont Cloud before and are not sure if your device is supported, how to properly connect to it, and more, please use the instructions on the Getting Started with the Central Piedmont Cloud page. Other helpful resources are on the Using the Cloud page.
If you have trouble logging in to or using the Cloud and its applications, please contact the Information Technology Services Help Desk at 704.330.5000 or by online chat. Go to the ITS Help Desk page for the hours they're available. You might have to wait longer than usual as the Help Desk team works to address all of the questions it’s receiving from the college community during this challenging time.
Reminder: you can’t access the Central Piedmont Cloud if you haven't reactivated your Central Piedmont username through the Activator application. If you haven't already reactivated your username, you need to do so as soon as possible (even if you never lost access to your email) so you can access your coursework and messages from your instructors.
For more update on the status of Central Piedmont’s technology systems, check the system status page.
Tuesday, March 2: MyCollege and Health Attestation Form Available Again
You can now log in to MyCollege again. In MyCollege, you can view your academic history, register for classes, update your contact information, and do the COVID-19 health attestation form. You are required to do the health attestation form at the start of each week you come to class on campus. Learn more about the health attestation form and other requirements for coming to campus on the return to campus page.
Saturday, February 20 Update: You Need to Reactivate Your Account as Soon as Possible
You are required to reactivate your account, even if you never lost access to your student email.
The technology interruptions impacted many of the college’s main communication channels and learning platforms. The Information Technology Services team has been working to bring those tools back online, where possible, in a secure and deliberate process to ensure the future safety and reliability of the college’s technology systems.
Information Technology Services is helping you reactivate your Central Piedmont username so you can access your student Gmail account, other tools in Google Workspace, and Webex.
How to Reactivate Your Account
You need to reactivate your Central Piedmont username with a new password, even if you never lost access to your email. Follow these steps:
- Visit the Activator Application.
- Select “Continue.”
- Enter your college ID, choose your account type, and select “Claim.”
- Enter your personal information, which will prove to the app that you are who you say you are.
- If you successfully enter your personal information, a congratulatory message will appear confirming your user account has been reactivated. You can now log in to Google Gmail and Google Workspace, and use Webex.
- If you don’t enter your information correctly, you’ll get a message requesting you come to Central Campus to complete the account reactivation process in person.