Loss Prevention Agent

Job Description for Loss Prevention

Agent: Old Navy
Contact Information: Joseph_Carteret@gap.com
Job Information Company Name: Gap Inc.- Old Navy Brand
Location: Concord, North Carolina
Position: Full-time Job
Category: Store Level
Salary Range: Not Specified
Reference Code:60519

Job Description: The Loss Prevention Agent’s primary responsibilities are to apply safety policies to all store associates and customers; assist store personnel with any safety issues i.e. confrontations and shoplifter apprehensions; and recover assets and/or make safe apprehensions when theft has clearly been established. Under the direction of Loss Prevention Managers, Agents are also responsible for the timely training of all new hires on loss prevention policies and procedures.

JOB RESPONSIBILITIES:

- Contribute to overall shortage reduction
- Recover assets and or make safe apprehensions
- Ensure compliance with company apprehension guidelines
- Audit compliance to physical security standards (EAS, leather locks, doors, etc.)
- Assist with internal investigations at the direction of the LPM/RLPM - Under direction of Loss Prevention Manager, train new associates on LP standards and policies
- Participate in storewide meetings - Maintain awareness by promoting available resources (hotline).
- Have a thorough understanding of the Code Adam procedure, and assist in training store personnel
- Under the direction of Loss Prevention Manager, train associates on proper emergency procedures (evacuation, bomb threat, etc.)
- Serve as support to store management to ensure safe work environment (aggressive customers or workplace violence)
- Audit compliance to store security standards (exits, alarm tests, equipment)

MINIMUM QUALIFICATIONS:

- Good verbal and written communication skills.
- Must be able to communicate with all levels of staff and management.
- Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines.
- Possesses general operating knowledge of retail security camera equipment. - High School graduate or equivalent.
- 1-2 year’s retail experience preferred.
- State Security Guard certification preferred where applicable.
- Ability to work nights and weekends appropriate to retail business needs.
- Must be able to stand/walk sales floor for entire scheduled shift.
- Must be able to lift and carry 20 pounds.