Internal Certificates

Training opportunities have been grouped into a series of several one- or two-hour workshops focusing on a particular soft /technical skill. Employees are urged to complete the workshops under each heading to obtain an internal certificate.

Adapting to Change in the Workplace

  • Initiating Change
  • Myths & Realities of Change
  • Shifting Paradigms
  • Change Style Indicator
  • Attitude Adjustments

Communication (complete five of six programs)

  • Get to the Point: Painless Advice for Professional Writing
  • Anatomy of a Presentation
  • Email Etiquette
  • Good Telephone Skills
  • Conflict Resolution in the Workplace


Conflict Management in the Workplace

  • Clear Communication and Active Listening
  • Conflict Resolution in the Workplace
  • Emotional Intelligence at Work
  • Personalities in the Workplace
  • Problem Solving Techniques and Tools


Ethics in the Workplace

  • Finding Your True North
  • Character is Destiny: Making a Habit of Doing the Right Thing
  • Failing Forward
  • Walk the Talk
  • 12 Choices that Lead to Your Success


Exemplary Leadership Practices

  • Model the Way
  • Share the Vision
  • Empower Others
  • Encourage the Heart
  • Enable Others to Act


Five Minds for the Future

  • The Disciplined Mind
  • The Synthesizing Mind
  • The Creative Mind
  • The Respectful Mind
  • The Ethical Mind


Integrated Course Design

  • Session 1: Identify Important Situational Factors
  • Session 2: Identify Important Learning Goals
  • Session 3: Formulate appropriate feedback and assessment procedures
  • Session 4: Select effective teaching/learning activities
  • Session 5: Integrate the primary course design components


      Introduction to Project Management

      • Project Management 101
      • Personalities in the Workplace
      • Creating Project Plans and Work Schedules
      • Project Management Technologies
      • Project Management Independent Learning
      • Project Management Capstone


      MS Office Internal Certificates
      Technical Certifications are available, which include Basic, Intermediate, and Advanced sessions on the following Microsoft Office Applications:

      • MS Word
      • MS Excel
      • MS PowerPoint
      • MS Outlook


      Organizational Skills

      • Planning Effective Meetings
      • Outlook: Tips to Maximize Emails and Calendars
      • Project Management 101
      • Tips for Getting Organized (available online via LearnerWeb Employee Online Learning Catalog)
      • Excellent Personal Service: Utilizing CPCC Websites


        Presentation Skills

        • Anatomy of a Presentation
        • How to Give and Take Constructive Feedback
        • Engaging Your Audience
        • Beyond PowerPoint
        • Digital Storytelling


        Quality of Work

        • WorkSmarts (available online via LearnerWeb Employee Online Learning Catalog)
        • Make the Most of Your Day (available online via LearnerWeb Employee Online Learning Catalog)
        • Work-Life Balance
        • Social Intelligence
        • Emotional Intelligence at Work


        Service to Others

        • Customer Service Skills that Matter
        • Working with Different Personalities
        • Conflict Resolution in the Workplace
        • Emotional Intelligence at Work


        Understanding Your Personality and How It Affects Your Communication at Work

        • What is Your Change Style Preference?
        • What Are Your True Colors?
        • What Is Your Social Style Preference?
        • What is Your Conflict Management Style?
        • Which Animal is Reflected in Your Personality?


          Work-Centered Leadership

          • Developing Effective Teams
          • Developing the Leader Within You
          • Ethics in the Workplace
          • The One-Minute Manager (PD Lending Library)
          • The Leadership Secrets of Santa Claus