| Goal | This program will prepare students for entry-level employment as a customer service representative. |
|---|
| Compentencies | Upon successful completion of the program students will have demonstrated skill in the areas of:
- Ten Key
- Customer Service/CRT
- Windows
- Work Ethic Expectations
- Written Communications
- Mathematics
- Reading
- Job Search
- Interviewing
|
|---|
| Career Ladder | Customer Service Representative |
|---|
| Description | The Customer Service Representative curriculum provides the basic knowledge to develop skills necessary to work as an entry-level Customer Service Representative in a variety of settings. |
|---|
| Employment Opportunities | Businesses partnering in the Pathways to Employment program have agreed to give consideration for employment to participants who complete the Customer Service Representative Program. |
|---|
| Program Content | This program integrates instruction in the areas of: basic skills for Customer Service Representative, reading, communications, & math, employability and life skills. - GED 6001-02 Basic Skills
- HRD 6013-02 Ten Key
- GED 6001-67 Windows
- HRD 6013-02 Job Search
- HRD 6013-02 Customer Service/CRT
|
|---|
| Requirements / Prerequisits | A High School diploma is recommended but not required. 10.0 reading level is required. |
|---|
| Cost | Tuition = books and supplies |
|---|
| Length | 14 weeks |
|---|
