At the office or at home, requests for IT HELP may be submitted by:

Phone: 704.330.5000
Email: helpdesk@cpcc.edu

Faculty and Staff may also fill out Online Service Request Forms.

All requests for service must originate with the Help Desk. Contacting individual IT staff  directly for service will not be honored.

While working at home or in the office employees may contact the IT Help Desk between
Monday - Thursday: 7:30 am to 9:30 pm
Friday: 7:30 am to 5:00 pm
Saturday: 8:00 am to 12:00 pm
Requests for support submitted after hours will be processed only when the Help Desk is open.

Self-Service
Use our Knowledge Base to search for answers to Frequently Asked Questions.   You may also check the status of your service request. (Requires only your network or SNAP Id for Login, Leave the password field blank)

Training
1. Training sessions are also available.  Contact the ITS department for more information.
2. Professional Department offers training frequently throughout the year. Check Learner Web for a complete list of all workshops and trainings.