Online Learning State Authorization and Student Complaint Resolution

Electronic Campus

CPCC is a member of the National Council for State Authorization Reciprocity Agreements (NCSARA) which allows students to enroll in online distance education classes from most of the United States and several territories.  The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.


CPCC’s Complaint Resolution for Online/Distance Education Students

CPCC is a member of the North Carolina Community College System (NCCCS). The NCCCS Complaint Procedures and Forms is available for all students to review but students are advised to begin the process at the institutional level. Click here to view CPCC's Student Complaints and Grade Appeals policies.

NCCCS Complaint Procedures and Forms

If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Policy (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints

c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
Website: North Carolina Post-Secondary Education Complaints

SACSCOC Student Complaint Process

If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Central Piedmont Community College's accrediting agency. CPCC is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas, and certificates. Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure. The contact information for SACS is:

1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org

Academic Matters: Students enrolled in online/ distance courses at CPCC who have a complaint about grades, College decisions, or other CPCC procedures should follow the College's policies for Student Complaints and Grade Appeals, which are available to view in the Student Handbook and College Catalog.

Discrimination Issues: Students should follow the process outlined in the Student Grievance Policy under CPCC’s Discrimination and Harassment Policy.


Alternative Complaint Resolution Procedures for Online/Distance Education Students

Unresolved complaints: If an issue cannot be resolved internally, the student may file a complaint with his/her state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.  While CPCC strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by CPCC’s internal processes, you may choose to file a complaint with your state of residence. Contact Information for Individual States.

Complaints outside of CPCC's process: For complaints outside of CPCC’s process where students are unable to resolve a complaint through the institution's grievance procedures, please go to the State agency’s web site to review the Student Complaint Policy (PDF), and complete the Student Complaint Form (PDF) to submit a complaint.

Students not residing in NC can file through the the North Carolina State Education Assistance Authority (SARA NC): Students may also file a complaint through SARA NC.  SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.

Students not residing in North Carolina and enrolled in a North Carolina institution that operates under SARA North Carolina may submit complaints to NCSEAA only after completing the SARA-NC Complaint Process established by the institution attended by the student and completing a Complaint Form.

Students may file a complaint about an institution accredited by the SACSCOC: Students can file through the Southern Association of Schools and College Commission on Colleges (SACSCOC). SACSCOC Complaint Procedures are available for review by all CPCC students.


Professional Licenses & Licensure

If you are considering a program at Central Piedmont Community College (CPCC) that leads to licensure or certification and you do not live in North Carolina, please contact the respective licensing board in the state where you reside before beginning the program. It is the student's responsibility to contact the licensing board in the state in which they reside or intend to practice.

Please go to the Professional Licenses & Licensure PDF to review the professional licensing board disclaimer and a list of state contacts for state licensure agencies.