Online Learning State Authorization and Student Complaint Resolution

Electronic Campus

CPCC is a member of the National Council for State Authorization Reciprocity Agreements (NCSARA) which allows students to enroll in online distance education classes from most of the United States and several territories.  The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.


CPCC’s Complaint Resolution for Online/Distance Education Students

It is advised that students begin the process at the institutional level. Click here to view CPCC's Student Complaints, Grade Appeals policies and Student Grievance Form.

Academic Matters: Students enrolled in online/ distance courses at CPCC who have a complaint about grades, College decisions, or other CPCC procedures should follow the College's policies for Student Complaints and Grade Appeals, which are available to view in the Student Handbook and College Catalog.

For further information, please contact:

Dr. Luvon Hudson, Executive Director, eLearning
P.O. Box 35009
Charlotte, NC 28235
Phone: 704-330-2722
Email: luvon.hudson@cpcc.edu

Discrimination Issues: Students should follow the process outlined in the Student Grievance Policy under CPCC’s Discrimination and Harassment Policy. View the Student Complaint process, including discrimination, and Grade Appeals process.

If a complaint cannot be resolved through the institution’s grievance procedures, students may file a complaint with The University of North Carolina System Office. Please review the Student Complaint Policy (PDF), print and complete the Student Complaint Form(PDF) and submit the complaint to:

The University of North Carolina System Office
c/o Student Complaints
910 Raleigh Road
Chapel Hill, NC 27515-2688
(919) 962-4550
Website: http://www.northcarolina.edu/complaints
Email: studentcomplaints@northcarolina.edu

SACSCOC Student Complaint Process

If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Central Piedmont Community College's accrediting agency SACSCOC. CPCC is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas, and certificates. Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure. The contact information for SACS is:

1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org


Alternative Complaint Resolution Procedures for Online/Distance Education Students

Unresolved complaints: If an issue cannot be resolved internally, the student may file a complaint with his/her state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.  While CPCC strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner. If an issue cannot be solved by CPCC’s internal processes, you may choose to file a complaint with your state of residence. Contact Information for Individual States.

Complaints outside of CPCC's process: For complaints outside of CPCC’s process where students are unable to resolve a complaint through the institution's grievance procedures, please go to the State agency’s web site to review the Student Complaint Policy (PDF), and complete the Student Complaint Form (PDF) to submit a complaint.

State Authorization Reciprocity Agreement – North Carolina (SARA NC)

Students not residing in NC may also file a compliant through SARA NC the North Carolina State Education Assistance Authority (SARA NC). SARA North Carolina is a program of the North Carolina State Education Assistance Authority. The State Authorization Reciprocity Agreement (SARA) is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of post-secondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students.

Students not residing in North Carolina and enrolled in a North Carolina institution that operates under SARA North Carolina may submit complaints to NCSEAA only after completing the SARA NC Complaint Process and completing a Complaint Form.

NCSEAA

c/o SARA North Carolina Director
P.O. Box 14103
Research Triangle Park, NC 27709

Telephone: 855.727.2162 | Email: complaint@saranc.org


Professional License & Licensure

Programs at Central Piedmont Community College that prepare students for professional licensure are designed to prepare a student to apply for applicable licensure in North Carolina. In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, CPCC is required to make the following disclosure with respect to professional licensure outside the state of North Carolina. CPCC cannot confirm whether a particular program meets requirements for professional licensure outside of the State of North Carolina.

Currently, Central Piedmont Community College does not offer an online program that leads to professional licensure. Also, you will need to contact the degree program administrator at Central Piedmont Community College (CPCC's Professional Licensure page) (704-330-4223) directly, prior to enrolling in the course or degree program.