CPCC to provide customized industry training to Convergys workforce

last modified Oct 11, 2013 08:03 AM

Thanks to a $207,000 N.C. Customized Training Program grant, Central Piedmont Community College will provide customized leadership and pre-employment training to prospective Convergys employees. To be eligible for state funding, companies must be expanding their workforce or making an appreciable capital investment. Convergys, a leader in customer management, is currently increasing its footprint in the Charlotte region. The company plans to add 150 jobs to its team in the next six months.

“To ensure we experienced a continuous flow of qualified professionals, we decided to turn to CPCC for our workforce training needs,” said Shawn Conley, site leader for the Convergys call center in Charlotte. “CPCC’s team of professionals was able to design and deliver a training program that met our business’s needs. To date, the partnership has been extraordinary. It’s helping our organization gain the advantage it needs to grow and be successful in today’s economy, which is critical given the competitiveness of the marketplace.”

Currently, future prospective Convergys employees are meeting at the college’s Harris Campus, to participate in a variety of pre-employment, work skills training classes. The sessions focus on teamwork, change management, computer keyboarding and customer service. At the same time, 100 Convergys supervisors are receiving leadership training on how to provide constructive feedback, deal with conflict and negotiation, conduct performance reviews and more.

“Today’s businesses are placing a greater emphasis on employee training and enhanced work skills that lead to greater productivity,” said Allison Bowers, director of economic recruitment for CPCC. “Our courses equip teams with the skills needed to help their businesses flourish, and our work with Convergys is no exception. By developing training plans that support its business’ structure and engage its employees, we are able to not only meet the organization’s goals, but also address its challenges – creating a stronger, more robust Charlotte in the process.”

To learn more, please visit www.cpcc.edu/clc.