ITS Help Desk

Welcome to Information Technology Services (ITS) at Central Piedmont Community College!

ITS combines Information, Technology, and Service resources into a team with a commitment to facilitate the teaching and learning process at CPCC.  Through the implementation, advancement and support of technology, ITS' vision is to provide outstanding technology services to our community college.

The ITS Help Desk provides a single point of contact for faculty, staff and students requesting technology related services or support.

Our Hours of Operation and Contact Information

Services Provided

  • Support of College licensed applications
  • New account and account change requests
  • Hardware upgrade and repair
  • Telephone system support
  • Installation of hardware and software
  • Technology consultation services
  • New equipment requests

For a comprehensive list of IT Services, please visit our Service Catalog website.

Resources

Help Desk Operating Process
How we provide service to you

FAQ's/Knowledge Base
Check online for solutions

Submit a Service Request
Notify us of your problem

Submit an Online Form
Change network access, request a phone extension, move locations, etc.

Check Global Issues
Stay up to date on Global IT-related problems which may be affecting you

Check Service Request Status
Requires ID and password