Wireless FAQ

What do I need to have in order to use the wireless network?

I don’t have a CPCC username and password, can I get temporary wireless access?

How do I get a guest authorization code?

Does the self-service guest network have any usage limitations?

What wireless networks (SSIDs) are available?

Will CPCC allow open access to the wireless networks?

Will I have access to internal network resources with the new wireless computing?

Where can I print with wireless access?

Who do I contact if I have more questions?

 

What do I need to have in order to use the wireless network?

  1. A wireless device that is compatible with WiFi networks (802.11a, 802.11g or 802.11n) and is also compatible with the 802.1x protocol (most modern devices are compatible).
  2. A valid CPCC username and password or guest authorization code

 

    I don’t have a CPCC username and password, can I get temporary wireless access?

    Yes. If you have a phone that accepts text messages (SMS) we can send you a temporary guest authorization code.

     

    How do I get a guest authorization code?

    The new guest access will work by text message (SMS). You will simply connect to ‘CPCCguestwith your wireless device and open a web browser. The web browser will automatically take you to our guest access webpage that will ask you for your cell phone number. After you have entered your cell phone number, the system will send your cell phone a text message with a one-time guest authorization code. From here just type the authorization code into the webpage and you will have a one-time session to our wireless network. If you don’t have a phone that can accept text messages please contact our helpdesk @ 704.330.5000 or helpdesk@cpcc.edu

     

    Does the self-service guest network have any usage limitations?

    Yes. The guest network is intended for first time enrolling students, one-time guests and infrequent visitors so your access will be limited to one session per guest authorization code. The guest network will have limited access to CPCC network resources and internet destinations.

     

    What wireless networks (SSIDs) are available?

    There are two wireless networks.

    1. “CPCC” - the CPCC wireless network is for both CPCC employees and students. This network requires you to use a valid CPCC username and password. Students must enter @lab.cpcc.edu after their username when connecting.
    2. CPCCguest - the CPCCguest network which features a self-service portal to allow guests a method to create their own accounts instantly. These sessions are temporary and have limited resources available to them.

     

      Will CPCC allow open access to the wireless networks?

      Sorry, but we cannot offer open access. CPCC’s network is considered a public network. Public networks are subject to specific security and audit standards. These standards require all users to be tracked so we must have all users login to our network, including guests. Fortunately, the new wireless network will have a self-service portal for guests of the CPCC community to make it easier on first time users or infrequent guests.

       

      Will I have access to internal network resources with the new wireless computing?

      In most cases you will have access to departmental resources if the information is accessible via a web browser or is ‘cloud enabled’. To name a few, SharePoint, Google Apps, Email and Lync based phone services are all available via the wireless network. Some sensitive network resources will not be available for security reasons.

       

      Where can I print with wireless access?

      Wireless printing is not supported.

       

      Who do I contact if I have more questions?

      Please contact the CPCC ITS Help Desk @ 704.330.5000 or email us, helpdesk@cpcc.edu