To request service, please use the appropriate form below. Forms have been categorized into groups below.

Please select from the index for faster browsing:

• Instructional

• Moves/Relocations

• Network

• Equipment

• Telecommunications

• New Employee(s)/Guest Account

If you have questions, need additional information, or need service or support not covered below, please contact the ITS Help Desk.

Instructional

• Classroom Setup Request
  Used to request a classroom/lab be setup/configured with specific hardware/software required for the course environment prior to the start date of the course
  

Network

• Network Access Change Request
  Used to make access modifications to an existing account, such as adding access to shared drives and departmental applications, or terminating an account
  
  
• Smart Phone E-mail Synchronization Form
  Used to request access to synchronize your personal smart phone device with the CPCC Exchange server via ActiveSync or the Blackberry Enterprise Server

Equipment

• Workstation Re-Image Request
  Used to request the re-image of an employee workstation if operating system and/or software errors are experienced and unable to be resolved via troubleshooting
  
  
• Workstation Deployment Request
  Used to request the setup and configuration of a newly received workstation.  ITS assists in the back-up and restoration of employee documents and workstation configurations of CPCC machines
  
  
• Technology  Planning
  The annual Technology Equipment Planning process is available to identify needs and plan for equipment and services throughout all College campuses.  The process enables departments to enter their requests through our online technology planning system
  
  
• New Position Equipment Request
  Used to assist employees with the processes involved when a new employee starts, a current employee changes positions, or a current employee moves their office to another location 
   
• Off-Campus Technology Equipment Use Agreement Form
  Used to request authorization to use CPCC technology-related equipment off-campus

Telecommunications

• Telecommunications Service Change Request
  Used to request telecommunications service, including installation of new phone units, changing the name display, moving an existing number to a new location, or enabling long distance capabilities
  

New Employee(s)/Guest Accounts

• Network Account Creation Request
  Used to obtain a new account.  Your Departmental Liaison can assist you in filling out the required information and must authorize your request before it will be processed
  
  
• Guest Network Account Request Form
  Used to request temporary guest network accounts