Service Process for MFP Units

its_helpdesk_banner.jpg

  1. If the MFP is low on toner, or additional paper is needed please contact Campus Printing by filling out a Campus Printing Order form.
  2. If the MFP needs additional service and is not functioning as it should, please submit a service request to the ITS Help Desk.
  3. ITS will attempt to resolve the request if the issue is related to internal systems managed by ITS employees.
  4. If the issues is a result of malfunctioning hardware, ITS will contact Campus Printing to have the MFP serviced by our MFP supplier, Systel.
  5. Systel will contact Campus Printing to let them know that service has been completed. ITS will confirm that the MFP is functional and update the service request accordingly.