Instructional Servers SLA

(http://www.cpcc.edu/itservices/labs/SLAInstructionalServers.htm)

All instructional servers prepared for student laboratory use will fall under the Sandbox categorization. Accounts are created for students, at the request of instructors, on laboratory servers for their academic work and experimentation. These servers are termed “Sandboxes”. The service level for such servers from ITS is as follows; Sandbox servers are not backed up. If a sandbox server is severely compromised, it will be rebuilt within 3-5 days depending upon the extent of damage to other primary systems. Instructional servers are purged at the end of each semester without notice to students.

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Instructional servers which fall with the “Production” category. Production servers are backed up. And if they are compromised will be restored within 2-3 days.

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