Service Processes & Agreements
- Blackboard SLA for Faculty/Staff — by lsiochi — last modified May 03, 2007 02:51 PM
- Blackboard SLA for Students — by lsiochi — last modified May 02, 2007 05:19 PM
- Blackboard SLA Third Level Support — by lsiochi — last modified May 11, 2007 11:09 AM
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CCEOnline Call Routing Flowchart
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by
sswanson
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last modified
May 03, 2007 03:21 PM
- Instructional Servers SLA — by lsiochi — last modified Mar 28, 2007 12:50 AM
- Learning Management Systems SLA — by lsiochi — last modified Apr 13, 2009 03:19 PM
- Multi-Function Printers Service Agreement — by lsiochi — last modified May 22, 2007 12:32 PM
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MFP Support Flowchart
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by
sswanson
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last modified
May 09, 2007 03:05 PM
- Moodle Instance Rollovers — by lsiochi — last modified May 22, 2007 12:32 PM
- Service Process for MFP Units — by lsiochi — last modified May 09, 2007 02:29 PM
- Helpdesk Operating Procedures — by ploneadmin — last modified Apr 23, 2010 02:13 PM
- What to expect when contacting the Help Desk.
