Service Processes & Agreements

It is important to provide the highest level of service and availability to both students and staff of the college. Below you will find the service level agreements (sla) as well as other process documents describing the standards for service within ITS.

Blackboard SLA for Faculty/Staff — last modified 2007-05-03 10:51

 

Blackboard SLA for Students — last modified 2007-05-02 13:19

 

Blackboard SLA Third Level Support — last modified 2007-05-11 07:09

 

CCEOnline Call Routing Flowchart — last modified 2007-05-03 11:21

 

Instructional Servers SLA — last modified 2007-03-27 20:50

 

Learning Management Systems SLA — last modified 2007-05-03 10:47

 

Multi-Function Printers Service Agreement — last modified 2007-05-22 08:32

 

MFP Support Flowchart — last modified 2007-05-09 11:05

 

Moodle Instance Rollovers — last modified 2007-05-22 08:32

 

Service Process for MFP Units — last modified 2007-05-09 10:29

 

Helpdesk Operating Procedures — last modified 2008-01-10 03:14

What to expect when contacting the Help Desk.