Service Processes & Agreements

Blackboard SLA for Faculty/Staff by lsiochi — last modified May 03, 2007 02:51 PM
Blackboard SLA for Students by lsiochi — last modified May 02, 2007 05:19 PM
Blackboard SLA Third Level Support by lsiochi — last modified May 11, 2007 11:09 AM
Instructional Servers SLA by lsiochi — last modified Mar 28, 2007 12:50 AM
Learning Management Systems SLA by lsiochi — last modified Apr 13, 2009 03:19 PM
Multi-Function Printers Service Agreement by lsiochi — last modified May 22, 2007 12:32 PM
Moodle Instance Rollovers by lsiochi — last modified May 22, 2007 12:32 PM
Service Process for MFP Units by lsiochi — last modified May 09, 2007 02:29 PM
Helpdesk Operating Procedures by ploneadmin — last modified Apr 23, 2010 02:13 PM
What to expect when contacting the Help Desk.