Picking the Right Device

Deciding what type or model of MFP doesn't need to be a tasking process if you know what your needs are.

CPCC's Campus Printing department provides on-site assistance to gather information about your area during a preliminary "site survey" to determine what product best matches your required needs.

During the "site survey" the technician will discuss needs such as:

• Floor Space Availability
• Black and White or Color Capability
• Size of Paper Supported (i.e. 11x17, Legal, etc.)
• SPM (Scans Per Minute)
• PPM (Prints Per Minute)
• Fax Capability

The primary purpose behind the purchasing of an MFP is to eliminate multiple devices and combine their functionality into a single machine (Printing, Scanning, Copying, Faxing).

Installing the Device

Once the device is purchased, Campus Printing will coordinate the physical placement of the MFP in your area and contact a deployment date/time which is most convenient for you.

Upon placement, the on-site technician will run through an entire system check of both external and internal functions to verify device features are functioning properly.

Once device functionality has been verified, the device will be placed on the college network and onto the Print Management Sytem (PMAN).

Lastly, old equipment which was phased out during the MFP installation will be physically removed by Campus Printing.

Device Training

Once installation has been completed, a training date/time will be coordinated by Campus Printing at a time which is convenient for you.

Training on the device would include points such as:

• Device Button Layout and Features
• PIN Usage for Print Management
• Scanning
• Copying
• Printing
• Faxing
• Device Maintenance

In addition, the Print Managers (Print Management Administrator for the area) will receive training from Campus Printing on the following points:

• Adding/Deleting Users
• Adding/Subtracting Credits
• Purchasing Credits

Support for your Device

Once your device has been put into production and is actively being used by staff members the potential for an error or device malfunction may occur.

When such an event occurs, CPCC staff can contact the ITS Helpdesk at 704.330.5000 or helpdesk@cpcc.edu for support.

Events which the ITS Helpdesk can assist with:

• Network Related Issues
  • Non-Response Print Queues
    • Clearing Print Jobs
  • Rebooting the MFP
  • Scan to Email Problems
  • Faxing Problems
  • Workflow Problems
  • Scan to Folder Problems

• Device Related Issues
  • Configuration Changes
    • Default Settings
    • Tray Types
    • Brightness/Contrast
    • Date/Time
    • Toner/Ink Density
    • Resolution (DPI) Output

• Print Management (PMAN) Related Issues
  • PIN Problems

For all hardware related problems or malfunctions, events can be processed through the ITS Helpdesk to our vendor Charlotte Copy Data.

Maintaining the Device

During the lifetime of an MFP certain parts and equipment will need to be serviced or replaced.

Parts that Campus Printing can replace:

• Toner/Ink Cartridges
• Paper
• Staples
• Maintenance Kits
• Document Feeder Kits

For all replacement maintence parts, Campus Printing may be contacted at 704.330.6502 or campusprinting@cpcc.edu.