Lync Phone FAQ

Aastra Phone with Lync

How to...

• Sign in to initially activate phone
• Reset phone if signed in by previous user
• Receive a call
• Make a call
• Transfer a call
• Check voice mail
• Record or change voice mail greeting

Sign In To Initially Activate Phone

1. Click the UC logo on the bottom task bar of your computer screen
2. On the phone, select Yes when prompted to sign in via PC USB connection
3. A pop-up window will appear on your computer screen
4. Enter the following information:
1. Sign-in address (your CPCC e-mail address)
2. Domain and username (cpcc.edu\username)
3. Password
5. Click Sign In

Your computer will now be linked to the phone.  The phone will lock and unlock when signing on to or off of the computer

Reset Phone if Signed In by Previous User

1. Unplug the LAN side patch cable to power down the phone
2. Plug patch cable back in to power up the phone
3. Press and hold both * and # keys until prompted to reset user data on the phone
4. Select Yes and allow the phone to reset
5. Follow sign-in procedure when phone reset is complete

Receive a Call

From your phone:

• Lift handset to answer a call through the receiver
• Press Answer (left soft key) to activate speakerphone or headset
• Press To Voice Mail (right soft key) to send the call directly to voice mail

From your computer:

In the pop-up Lync window at the bottom of the screen:

• Click the green handset receiver icon to accept the call hands free
• Click Decline or Redirect drop arrow for redirect options

Make a Call

Dialing number or extension on keypad:

• CPCC internal calls: dial only 4-digit extension
• Local external calls: do not dial 9 for outside line
• Long distance calls: do not dial 1 for long distance line

Calling by name search on keypad:

1. Press number keys to spell part of the first or last name of desired contact (ex., press 8669*7 for T-O-N-Y S)
2. Press up/down scroll arrows to select preferred name on screen
3. Press Call (right soft key)

Call from Lync window on your computer:

1. Click the UC Logo on the bottom task bar of your computer screen and Open the Lync window
2. Key at least two letters of the first or last name in the search bar to find a contact, OR Click expand arrow on a contact group to see group members
3. Move cursor to preferred contact and click the Call button that appears

Transfer a Call

Calls may be transferred to:

• Another extension
• A mobile phone
• Parking lot

Transfer to another extension:

*Speak to caller to determine best transfer

1. Press the Menu button (middle soft key)
2. Press up/down scroll arrows to:
1. Announce the transfer (standard)
1. Select Consult then Transfer To
2. When the contact accepts the call, select Complete Transfer
3. Press OK
2. Transfer directly to contact
1. Enter number or scroll to select contact
2. Press Call (right soft key)

Transfer to mobile phone from your computer

Note:  Mobile phone numbers receiving transfers must be added to Lync options on your computer piror to transfers:

1. Click the UC logo on the bottom task bar of the computer screen  and Open the Lync window
2. Click the round gear icon to the right of your name to open the Options window
3. Click Phones in the Options window
4. Click the Mobile Phone button and enter the number
5. Click OK

Check Voice Mail

Press and hold the 1 key to access voice mail

To hear a specific message:

1. Press the up/down scroll arrows to select the Voice Mail icon on your phone screen and press OK to see messages
2. Scroll to select the message you wish to hear and press OK
1. OR press Menu (middle soft key) and scroll to select Call Voice Mail and press OK
3. Say "voice mail" when prompted and follow audio instructions

Record or Change Voice Mail Greeting

1. Press up/down scroll arrows to select the Voice Mail icon on phone screen and press OK
2. Scroll to select Call Voice Mail and press OK
3. Say "personal options" when prompted, and follow audio instructions

LG-Nortel Phone with Lync

How to...

• Sign in to initially activate phone
• Reset phone if signed in by previous user
• Receive a call
• Make a call
• Transfer a call
• Check voice mail
• Record or change voice mail greeting

Sign In to Initially Activate Phone

1. Click UC logo on the bottom task bar of your computer screen
2. On the phone touch screen, press Sign-In Via PC
3. A pop-up window will appear on your computer screen
4. Enter the following information:
1. Sign-in address (your CPCC e-mail address)
2. Username (cpcc.edu\username)
3. Password
5. Click Sign In

Reset Phone if Signed In by Previous User

1. Find the reset button on the back of your phone to the left of the headset jack
2. Depress the reset button using a paperclip and Hold until the phone reboots
3. Follow sign in procedure after the phone resets

Receive a Call

From your phone:

• Lift the handset to answer a call through the receiver
• Press Answer on the touch screen to activate the speaker phone
• Press To Voice Mail on the phone touch screen to send the call directly to voice mail
  
  

From your computer:

In the pop-up Lync window at the bottom of the screen

1. Click the green handset receiver icon to accept the call hands free
2. Click Decline or Redirect drop arrow for redirect options

Make a Call

Dialing number or extension on keypad:

• CPCC internal calls: dial only 4-digit extension
• Local external calls: do not dial 9 for outside line
• Long distance calls: do not dial 1 for long distance line

Calling by name search on keypad:

1. Press number keys to spell part of the first or last name of desired contact (ex., press 8669*7 for T-O-N-Y S)
2. Press up/down scroll arrows to select preferred name on screen
3. Press Call (right soft key)

Call from Lync window on your computer:

1. Click the UC Logo on the bottom task bar of your computer screen and Open the Lync window
2. Key at least two letters of the first or last name in the search bar to find a contact, OR Click expand arrow on a contact group to see group members
3. Move cursor to preferred contact and click the Call button that appears

Transfer a Call

Transfer to another extension

Calls may be transferred to:

• Another extension
• A mobile phone
• Parking lot

*Speak to the caller to determine best transfer

1. Press Transfer on the touch screen and either:
1. Announce the transfer (standard):
1. Select Consult then Transfer To
2. When the contact accepts the call, select Complete Transfer
3. Press OK
2. Transfer directly to contact:
1. Press Transfer Directly
2. Enter the number or scroll to select contact
3. Press the button in the center of the scroll wheel

Transfer to mobile phone from your computer

Note: Mobile phone numbers receiving transfers must be added to Lync options on your computer prior to transfers:

1. Click the UC logo on the bottom task bar of the computer screen  and Open the Lync window
2. Click the round gear icon to the right of your name to open the Options window
3. Click Phones in the Options window
4. Click the Mobile Phone button and enter the number
5. Click OK

Check Voice Mail

1. Press the voice mail icon on the phone touch screen
2. Scroll to select message you wish to hear
3. Press the button in the center of the scroll wheel

OR

1. Press the voice mail icon on the touch screen
2. Select Call Voice Mail
3. Say "voice mail" when prompted and follow audio instructions

Record or Change voice Mail Greeting

1. Press the voice mail icon on the phone touch screen
2. Select Call Voice Mail
3. Say "personal options" when prompted
4. Press 2 on the phone keypad and follow audio instructions