Information Technology Services will be upgrading faculty and staff mailboxes through the Fall 2009 semester.  Users will be contacted individually to provide a specific time for the migration of mailboxes, however, all faculty and staff should be aware of a few issues and changes that may be noted:

• During the migration of individual mailboxes, users will see a brief (typically 30 minutes or less) service disruption
• After the migration, users will need to access Webmail via the URL https://owa.cpcc.edu
• As part of the migration, quotas for e-mail storage will be assigned and enforced
• A complete overview of changes to the messaging system can be found in the Exchange 2007 Migration document

The e-mail migration does not require any user interaction, but all users are encouraged to take the time to clean any unnecessary e-mail items from their mailbox prior to the migration to reduce the length of time required to migrate, and consequently, reduce the individual service disruption.  Users leveraging smart phones or PDAs connected to college e-mail systems are encouraged to review the Exchange 2007 Migration document or contact the Help Desk when your migration is scheduled for assistance in connecting your device to the Exchange 2007 mailbox.

Email Quotas

To preserve the health and manageability of the College's email system, size quotas on user mailboxes will be assigned and enforced. As a user approaches his quota, the system will automatically send him a daily warning message. Once a user's mailbox exceeds its quota, the mailbox will not be able to send or receive messages until space has been cleared. This means that many users will need to take a more disciplined approach to mailbox management.

A good starting point for those wishing to gain a better understanding of how to manage their mailbox would be to read an article like the one linked to below:

“4 Ways to Take Control of Your E-Mail Inbox” http://www.microsoft.com/atwork/manageinfo/email.mspx

Also, ITS in partnership with Professional Development has developed some video tutorials to help illustrate some ways users can leverage Outlook to better manage email. These tutorials can be found on LearnerWeb (http://pd.cpcc.edu) by searching for "Managing Your CPCC Mailbox."

Finally, the ITS Helpdesk can help any users with difficulty cleaning their mailboxes and keeping them organized.

Archiving Email

Outlook email archival tools provide users with features that can assist in managing their mailbox size within reasonable limits. Creating PST files on network storage reduces the overall cost to the college and increases aggregate mailbox performance.  For more information on archiving your email please review the Email Archive document