Employee Password Policy Change FAQ

Why is the College changing these password settings?

CPCC is held to security standards developed by the state of North Carolina, the federal government and private agencies to help insure our student’s and staff’s personal data remains private.  These changes align us with these standards and those set by the PCI (Payment Card Industry).

What are the complexity requirements for the password?

  • Your password must be at least 8 characters.
  • It must contain at least one number, one capital letter, and one lowercase letter.
  • It cannot be the same as any of your 6 previous passwords.
  • Your password must be changed every 90 days.
  • Finally, your password can only be changed once per day.

How will I know when my password is about to expire?

You will be notified in two ways:

  1. Starting at 14 days prior to password expiration, you will receive notification from your college computer telling you when your password will expire and if you would like to change it.

  2. Starting at 14 days prior to password expiration, you will receive an automated email from the helpdesk telling you when your password will expire and steps to take to change your password.

I don’t have access to a college computer, how do I change my password?

From anywhere with an internet connection, you can go to CPCC’s Outlook Web Access (OWA) and select ‘Change Password’ on the left hand column. For a direct link to the ‘Change Password’ function of OWA click here

My password has expired, how do I reset it?

Please contact the CPCC ITS Help Desk at helpdesk@cpcc.edu or 704.330.5000 for assistance resetting your password.  Be prepared to answer your security questions or be able to provide proof of who you are.

I just changed my password and my mobile device’s email stopped working.  Why?

Your mobile device stores your CPCC password.  You must change the password stored on the mobile device(s) anytime your password is changed.

Since resetting my password, I am continually being locked out of my account.  Why?

If you have your email setup on a smart device and have not yet updated it with the new password, this device may be trying to sync using your old credentials.  After 3 unsuccessful attempts, the 15-minute lockout is triggered.  To resolve this, update the password on your smart device.