Code of Ethics
We are members of the National Association of Student Financial Aid Administrators ("NASFAA"), the Southeastern Association of Student Financial Aid Administrators ("SASFAA") and the North Carolina Association of Student Financial Aid Administrators ("NCASFAA").
We abide by NASFAA’s Code of Conduct for Institutional Financial Aid Professionals which states that an institutional financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, the Financial Aid Office at CPCC is bound by the following:
- Refrain from taking any action for our personal benefit.
- Refrain from taking any action that we believe is contrary to law, regulation, or the best interests of the students and parents we serve.
- Ensure that the information we provide is accurate, unbiased, and does not reflect any preference arising from actual or potential gain.
- Remain objective in making decisions and advising the administration of CPCC regarding relationships with any entity involved in any aspect of student financial aid.
- Refrain from soliciting or accepting anything other than of nominal value from any entity involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory board or as part of a training activity or of sponsored by any entity.
- Disclose to the administration of CPCC any involvement with or interest in any entity involved in any aspect of student financial aid.
Staff in the Office of Scholarships and Financial Aid have always attempted to act in the best interest of our students and their families. In response to mandates outlined in the Higher Education Opportunity Act of 2008, we have adopted a Code of Conduct to define our relationship with student loan providers.
We abide by NASFAA’s Code of Conduct for Institutional Financial Aid Professionals which states that an institutional financial aid professional is expected to help students achieve their educational potential by providing appropriate financial resources. To this end, the financial aid professional shall:
- Be committed to removing financial barriers for those who wish to pursue postsecondary learning.
- Make every effort to assist students with financial need.
- Be aware of the issues affecting students and advocate their interests at the institutional, state, and federal levels.
- Support efforts to encourage students, as early as the elementary grades, to aspire to and plan for education beyond high school.
- Educate students and families through quality consumer information.
- Respect the dignity and protect the privacy of students, and ensure the confidentiality of student records and personal circumstances.
- Ensure equity by applying all need analysis formulas consistently across the institution's full population of student financial aid applicants.
- Provide services that do not discriminate on the basis of race, gender, ethnicity, sexualy orientation, religion, disability, age, or economic status.
- Recognize the need for professional development and continuing education opportunities.
- Promote the free expression of ideas and opinions, and foster respect for diverse viewpoints within the profession.
- Commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof.
- Maintain the highest level of professionalism, reflecting a commitment to the goals of the National Association.
We have links to a number of online financial literacy resources to help students learn how to become responsible borrowers. For more information check the Financial Literacy sections for students.
FOR MORE INFORMATION
Families can find more detailed information on the loan application process in the Loans section on our web site.