1.  What is a financial aid refund?

    • A financial aid refund is the dollar amount of financial aid remaining after school expenses for the current academic year are deducted.
    • Tuition, fees, and bookstore charges are examples of school expenses.
    • Some types of financial aid may not qualify for a refund (such as various scholarships or sponsorships).
    • To maintain eligibility for awarded aid, students earn federal and state aid by attending class at least through the 60% point of the enrollment period.
    • Failure to remain enrolled and attend classes as required may result in the reversal of awarded aid.
    • Students are responsible for repaying refunds for aid that was not earned by attending through the 60% point of the enrollment period.
  • Remaining financial aid funds, after tuition/fees and books, will be released for disbursement according to the schedule on the Financial Aid Calendar:

    The actual date that you receive your refund is based on your designated refund preference.

      Money is transferred to another account the same business day BankMobile receives funds from Central Piedmont Community College.  Typically, it takes 1-2 business days for the receiving bank to credit the money to your account.
      If you open a BankMobile Vibe (upon identity verification), money is deposited the same business day BankMobile receives funds from Central Piedmont Community College.

    If you do not select your refund preference your funds may be delayed up to two weeks.

2.  When will financial aid refunds be processed?

    • Spring 2019 refunds for eligible students will be disbursed according to the table below.
    • Refund dates are firm, and refunds will not be issued earlier than the scheduled dates.
    • For the Spring 2019 semester, the processing of refunds will begin approximately 5 weeks after the semester begins.
    • Financial aid will be credited to CPCC student accounts based on the start date of each course.
    • Financial aid will not be credited to a student account before the 10% point (census date) of each curriculum course.
    • Every curriculum course has a 10% point (census date).
    • The course 10% point (census date)  may be found on the course syllabus or the Spring 2019 Census Report.
    • Class attendance impacts eligibility for refunds.
    • Students who have been identified as "Never Attended" or given a "Last Date of Attendance" by instructors for a course may not be eligible for some or all aid for that course, even if the course has ended.
    • Refunds are processed throughout the semester based on the 10% point (census date) of each enrolled course.  See the Spring 2019 Financial Aid Refund Schedule below.
    • As an example, refunds scheduled for February 15th, 2019 are for curriculum courses with a 10% point (census date) of January 29th, 2019 or earlier.


Course 10% Point (Census date)

& DMA Courses with Grades Posted


Scheduled Refund Date*

Tuesday, January 29th

Friday, February 15th

Tuesday, February 26th

Friday, March 8th

Friday, March 29th

Friday, April 12th

Sunday, April 28th

Friday, May 10th

*Scheduled refund dates are subject to adjustment if technical problems, system issues, or other unplanned challenges occur.  Refunds will be deposited into an existing account or into a BankMobile VIBe checking account by the end of the business day on the "Scheduled Refund Date."

3.  How will I receive my financial aid refund?



      4.  How will I know when my refund has been credited to my designated bank account or BankMobile Vibe checking account?

        • BankMobile will notify students via email when refunds are credited to the BankMobile debit cards (BankMobile Vibe).
        • BankMobile will notify subscribers via mobile alerts (text messages) when refunds are credited to the BankMobile debit cards (BankMobile Vibe).
        • If you opted to have your refund deposited into an alternate designated bank account, please check with your banking institition for information on deposit notifications and alerts.


      5.  What does the CPCC BankMobile debit card look like?

      BankMobile Card Image

      • You (the student) will receive a Personal Code to use in order to activate your BankMobile debit card account. This will need to be completed before an actual card is mailed to you.

      "View our institution's contract with BankMobile, a Division of Customer Bank."

      6.  How can I learn more about the BankMobile debit card (BankMobile Vibe)?


      7.  How can I check the amount of my scheduled refund on my CPCC

      MyCollege account?


      Step 1: Visit  Select "MyCollege."

      Step 2: Select "Log In."

      Step 3: Enter your "CPCC Login."

      Step 4: Enter your CPCC "Password."

      Step 5: Click "Submit."

      Step 6: Select "Financial Information."

      Step 7: Select "Account Summary by Term."

      Step 8: View the "Balance."



      A negative dollar amount indicates a scheduled refund (for qualifying financial aid types).



      An example of a negative dollar amount is " $765.69- " as shown below.

      8. What happens if I do not activate my BankMobile card, or I do not select a refund preference?

      It is important to keep student addresses, telephone numbers and email addresses updated. Changes in personal information can be made online at or in person at Records and Registration at any campus location.

      Any unclaimed refunds are voided after 90 days. Funds can be reissued only BEFORE August 1 for the prior fiscal year award (July 1 to June 30).