Refunds

1.  What is a financial aid refund?

    • A financial aid refund is the dollar amount of financial aid remaining after school expenses for the current academic year are deducted.
    • Tuition, fees, and bookstore charges are examples of school expenses.
    • Some types of financial aid may not qualify for a refund (such as various scholarships or sponsorships).
    • To maintain eligibility for awarded aid, students earn federal and state aid by attending class at least through the 60% point of the enrollment period.
    • Failure to remain enrolled and attend classes as required may result in the reversal of awarded aid.
    • Students are responsible for repaying refunds for aid that was not earned by attending through the 60% point of the enrollment period.

2.  When will financial aid refunds be processed?

    • Fall 2017 refunds for eligible students will be disbursed according to the table below.
    • Refund dates are firm, and refunds will not be issued earlier than the scheduled dates.
    • For the Fall 2017 semester, the processing of refunds will be on September 15th, 2017.
    • Financial aid will be credited to CPCC student accounts based on the start date of each course.
    • Financial aid will not be credited to a student account before the 10% point (census date) of each curriculum course.
    • Every curriculum course has a 10% point (census date).
    • The course 10% point (census date)  may be found on the course syllabus or by clicking here to review the Fall 2017 10% point (census date) report. 
    • Class attendance impacts eligibility for refunds.
    • Students who have been identified as "Never Attended" or given a "Last Date of Attendance" by instructors for a course may not be eligible for some or all aid for that course, even if the course has ended.
    • Refunds are processed throughout the semester based on the 10% point (census date) of each enrolled course.  See the Fall 2017 Financial Aid Refund Schedule below.
    • As an example, refunds scheduled for September 15th, 2017 are for curriculum courses with a 10% point (census date) of August 31st, 2017 or earlier.

 

FALL 2017 FINANCIAL AID REFUND SCHEDULE*

Course 10% Point (Census date)

& DMA Courses with Grades Posted

 

Scheduled Refund Date*

August 31st or earlier

 

Friday, September 15th

(By the end of the business day)

September 27th or earlier

Friday, October 13th

(By the end of the business day)

November 1st or earlier

 

Friday, November 17th

(By the end of the business day)

November 30th or earlier

 

Friday, December 8th

(By the end of the business day)

*Scheduled refund dates are subject to adjustment if technical problems, system issues, or other unplanned challenges occur.  Refunds should be credited to BankMobile cards (BankMobile Vibe) or other designated financial institutions by the end of the business day on the "Scheduled Refund Date."

3.  How will I receive my financial aid refund?

       

      4.  How will I know when my refund has been credited to my BankMobile

      debit card (BankMobile Vibe) or other designated bank account?

        • BankMobile will notify students via email when refunds are credited to the BankMobile debit cards (BankMobile Vibe).
        • BankMobile will notify subscribers via mobile alerts (text messages) when refunds are credited to the BankMobile debit cards (BankMobile Vibe).
        • To subscribe to BankMobile mobile alerts, log in by clicking here and selecting the "Refunds" tab.
        • If you opted to have your refund deposited into an alternate designated bank account, please check with your banking institition for information on deposit notifications and alerts.

       

      5.  What does the CPCC BankMobile debit card look like?

      • You (the student) will receive a Personal Code to use in order to activate your BankMobile debit card account. This will need to be completed before an actual card is mailed to you.

      "To view our institution's contract with BankMobile, a Division of Customer Bank, click here."

      6.  How can I learn more about the BankMobile debit card (BankMobile Vibe)?

       

      7.  How can I check the amount of my scheduled refund on my CPCC

      MyCollege account?

       

      Step 1: Visit www.cpcc.edu.  Select "MyCollege."

      Step 2: Select "Log In."

      Step 3: Enter your "CPCC Login."

      Step 4: Enter your CPCC "Password."

      Step 5: Click "Submit."

      Step 6: Select "Financial Information."

      Step 7: Select "Account Summary by Term."

      Step 8: View the "Balance."

       

       

      A negative dollar amount indicates a scheduled refund (for qualifying financial aid types).

       

       

      An example of a negative dollar amount is " $765.69- " as shown below.