1.  What is a financial aid refund?

    • A financial aid refund is the dollar amount of financial aid remaining after school expenses for the current academic year are deducted.
    • Tuition, fees, and bookstore charges are examples of school expenses.
    • Some types of financial aid may not qualify for a refund (such as various scholarships or sponsorships).
    • To maintain eligibility for awarded aid, students earn federal and state aid by attending class at least through the 60% point of the enrollment period.
    • Failure to remain enrolled and attend classes as required may result in the reversal of awarded aid.
    • Students are responsible for repaying refunds for aid that was not earned by attending through the 60% point of the enrollment period.

2.  When will financial aid refunds be processed?

    • Fall 2016 refunds for eligible students will be disbursed according to the table below.
    • Refund dates are firm, and refunds will not be issued earlier than the scheduled dates.
    • For the Fall 2016 semester, the processing of refunds will be on September 16th, 2016.
    • Financial aid will be credited to CPCC student accounts based on the start date of each course.
    • Financial aid will not be credited to a student account before the 10% point (freeze date) of each curriculum course.
    • Every curriculum course has a 10% point (freeze date).
    • The course 10% point (freeze date)  may be found on the course syllabus or by clicking here to review the Fall 2016 10% point (freeze date) report. 
    • Class attendance impacts eligibility for refunds.
    • Students who have been identified as "Never Attended" or given a "Last Date of Attendance" by instructors for a course may not be eligible for some or all aid for that course, even if the course has ended.
    • Refunds are processed throughout the semester based on the 10% point (freeze date) of each enrolled course.  See the Fall 2016 Financial Aid Refund Schedule below.
    • As an example, refunds scheduled for September 16th, 2016 are for curriculum courses with a 10% point (freeze date) of August 26th, 2016 or earlier.



Course 10% Point (Freeze Date)

& DMA Courses with Grades Posted


Scheduled Refund Date*

August 26th or earlier


Friday, September 16th

(By the end of the business day)

September 25th


Friday, October 14th

(By the end of the business day)


October 25th

Friday, November 11th

(By the end of the business day)

November 25th

Friday, December 9th

(By the end of the business day)

*Scheduled refund dates are subject to adjustment if technical problems, system issues, or other unplanned challenges occur.  Refunds should be credited to BankMobile cards (BankMobile Vibe) or other designated financial institutions by the end of the business day on the "Scheduled Refund Date."

3.  How will I receive my financial aid refund?


      4.  How will I know when my refund has been credited to my BankMobile

      debit card (BankMobile Vibe) or other designated bank account?

        • BankMobile will notify students via email when refunds are credited to the BankMobile debit cards (BankMobile Vibe).
        • BankMobile will notify subscribers via mobile alerts (text messages) when refunds are credited to the BankMobile debit cards (BankMobile Vibe).
        • To subscribe to BankMobile mobile alerts, log in by clicking here and selecting the "Refunds" tab.
        • If you opted to have your refund deposited into an alternate designated bank account, please check with your banking institition for information on deposit notifications and alerts.


      5.  What does the CPCC BankMobile debit card look like?

      • You (the student) will receive a Personal Code to use in order to activate your BankMobile debit card account. This will need to be completed before an actual card is mailed to you.

      "To view our institution's contract with BankMobile, a Division of Customer Bank, click here."

      6.  How can I learn more about the BankMobile debit card (BankMobile Vibe)?


      7.  How can I check the amount of my scheduled refund on my CPCC

      MyCollege account?


      Step 1: Visit  Select "MyCollege."

      Step 2: Select "Log In."

      Step 3: Enter your "CPCC Login."

      Step 4: Enter your CPCC "Password."

      Step 5: Click "Submit."

      Step 6: Select "Financial Information."

      Step 7: Select "Account Summary by Term."

      Step 8: View the "Balance."



      A negative dollar amount indicates a scheduled refund (for qualifying financial aid types).



      An example of a negative dollar amount is " $765.69- " as shown below.