Accurate Contact Information for the College

One challenge in a community college as large as CPCC is to keep contact information among all sources consistent and accurate for employees, students and the community. The Quality Assurance Team evaluated a number of initiatives to address that including:

The Online e-Directory was redesigned to prevent one extensively long search list. If users don't know an employee’s name, they select one of five categories to expedite their search:

• Administrative Offices
• Campuses
• Corporate & Continuing Education
• Programs of Study
• Resources and Services

Since employees may be found in more than one way, users don't need to know only one exact way to begin. A college area may be found by starting from as many as three of the search categories that seem logical. Employee rosters are regularly maintained by e-Directory liaisons from every area with the help of monthly reminders from Quality Assurance.

Standard floor directories are being installed in CPCC buildings. The goal is to immediately see a floor directory upon arriving at any entrance to each floor in every building. Each framed directory gives directional arrows to places on that floor, as well as the locations of all other areas in the building.

A Knowledge Base of the most frequent questions asked of all college areas is compiled on the CPCC website.  It can be accessed on the CPCC home page under 'About the College' on the left navigation menu as a subcategory called ‘Frequently Asked Questions.’ On that page, users select a topic to see answers to the most common questions for that topic or area. The FAQs are continually updated by contact persons from each area with the aid of monthly reminders from Quality Assurance.