More than 40 Bright Blessings children, parents and volunteers, streamed through the College’s Halton Theater doors to participate in the morning event. In addition to the performance of “Alice in Wonderland, Jr.,” birthday festivities included a special “meet and greet” with the show’s actors and a birthday cake, created by CPCC’s culinary staff and students.

“We were pleased to welcome back Bright Blessings to our Central Campus for a special birthday celebration featuring the artistic talents of our actors and culinary students,” said Melissa Vrana, associate dean of CPCC’s Arts, Communications and Central Campus. “Bright Blessings is a valuable Charlotte asset that brings joy not only into the lives of its children, but the organizations it collaborates with. Our staff, actors and students always find the event rewarding, filled with much love, laughter and fun.”

Bright Blessings is a local non-profit organization that brings birthday joy and support to homeless children and families living in Charlotte, N.C., and the surrounding area. Co-founded by Amy and John Cervantes, the organization hosts monthly birthday parties at each of the seven shelters they serve. Inaddition, Bright Blessings sponsors approximately 25 classroom birthday parties for homeless elementary students across CMS, and the organization also provides Blessing Baskets that welcome and support the arrival of homeless babies. 

“The Merancas Foundation has supported CPCC and its many programs for almost 20 years,” said Dr. Tony Zeiss, president of CPCC. "Casey and Anke have always subscribed to CPCC’s mission - to help individuals prepare for today’s workforce by equipping them with the skills they need to be successful. Because of the Mermans’ generosity, CPCC will be able to offer the training programs necessary to accomplish this goal for years to come. Therefore it is only appropriate that we give our North Campus the Merancas name for a Foundation that believes in helping adults become self-sufficient, productive citizens.”

Casey and Anke Mermans founded the Merancas Foundation in 1989. Since the Foundation’s inception, the couple has helped more than 3,000 CPCC students receive an education and been strong supporters of the College’s short-term training programs, Jumpstart for displaced workers and Pathways to Employment, a nationally acclaimed initiative that helps disadvantaged adults enter the workforce as skilled employees in as little as 12-14 weeks.

“Like CPCC, The Merancas Foundation prides itself on building successful men and women,” explains Casey Mermans. “That is why we are honored to now have our name synonymous with CPCC, an institution that is able to take our vision for young people and the region’s workforce and make it a reality through its many degree, certificate and technical job training programs.” 

The College offers many of these programs at its Huntersville, N.C., campus. In addition to general education and special interest classes, the Merancas Campus is home to the College’s Public Safety and Health, Allied Health, Transport Systems Technology, Criminal Justice Technology, Basic Law Enforcement, Forensics Institute and In-Service Training (Fire, Rescue, EMT and Law Enforcement) programs.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

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This release prepared by Mallory Benz, 704.330.6613. An archive of CPCC news releases is at http://www.cpcc.edu/college-news

The North Carolina partnership is one of four chosen for the Completion by Design project, which is supported by the Bill & Melinda Gates Foundation. The colleges were selected because of their innovative ideas on improving the completion rates on their campuses. They were picked for the project after a rigorous competition that was announced last October at the White House Summit on Community Colleges.

“CPCC is honored to be among the five community colleges chosen to represent the state in this signature initiative of the Bill & Melinda Gates Foundation,” said Vice President for Learning at CPCC Richard Zollinger. “Our participation and support from the Foundation over the next five years will provide us with the additional resources we need to implement new learning approaches that will make the college experience more responsive to our student population, helping a greater number of students across the region achieve their dream of earning a degree, diploma or certificate.”

Completion by Design aims to build on proven, existing practices already underway at these forward-thinking community colleges which are already working to address the needs of today’s students. They are doing this by focusing on new approaches to areas such as financial aid counseling, course scheduling and advising.

Today, community colleges serve nearly 11 million students, and enrollment has surged as the recession caused many Americans to return for additional training and education. Community colleges also are evolving to serve today’s students, who often are older and work full- or part-time to support families while attending school to obtain a degree or credential.

It’s vital that these students achieve their education goals. A report from the Georgetown University Center on Education and the Workforce forecasts that, by 2018, 63 percent of jobs will require at least some postsecondary education. The report also shows that, without a dramatic change in course, the labor market will be short three million educated workers over the next eight years.

The North Carolina Completion By Design initiative will focus on the entire student experience from intake to completion and will build on the interdisciplinary work and strong connections between the five colleges involved.

“We believe that the today’s students—particularly low-income students—need smarter, affordable postsecondary options that lead to high-quality outcomes,” said Hilary Pennington, director of education, postsecondary success at the Gates Foundation. “Completion by Design aims to give them that, and we are excited to support the innovative work being conducted by these outstanding colleges.”

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About Central Piedmont Community College

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

About the Bill & Melinda Gates Foundation

Guided by the belief that every life has equal value, the Bill & Melinda Gates Foundation works to help all people lead healthy, productive lives. In developing countries, it focuses on improving people's health and giving them the chance to lift themselves out of hunger and extreme poverty. In the United States, it seeks to ensure that all people—especially those with the fewest resources—have access to the opportunities they need to succeed in school and life. Based in Seattle, Washington the foundation is led by CEO Jeff Raikes and Co-chair William H. Gates Sr., under the direction of Bill and Melinda Gates and Warren Buffett. Learn more at www.gatesfoundation.org or join the conversation at Facebook and Twitter.

Next Generation Learning Challenges is a multi-year initiative that seeks to address education barriers by utilizing technology-enabled tools and solutions to improve college readiness and completion across the nation. Spearheaded by EDUCAUSE and supported by the League for Innovation in the Community College, the International Association for Online Learning and the Council of Chief State School Officers, NGLC provides investment capital – in the form of grants – to colleges and universities that have developed technological tools and applications that support student completion and success. Funding for NGLC is provided by the Bill & Melinda Gates Foundation and the William and Flora Hewlett Foundation. Higher education institutions that are awarded NGLC grants use the funds to share their best practices with other institutions for implementation purposes.

“By 2018, 63 percent of all U.S. jobs will require some sort of postsecondary education,” said Clint McElroy, dean of Retention Services for CPCC. “Therefore it is imperative that we address the challenge of improving college readiness and completion rates at our country’s colleges and universities.

Since being introduced at CPCC in 2004, the College’s OSPLS has improved the academic success of young adult learners enrolled in CPCC developmental education courses. The tool is comprised of four integrated components, including an orientation course and online student profile, as well as multiple student assessment exams and staff professional development opportunities. The system’s assessments allow students to become more self-aware of their personality traits and career aspirations, while providing faculty and academic counselors with a valuable communication tool that gives them the information they need to best guide the student toward academic and professional success.

From 2004 to 2009, CPCC students participating in all elements of the OSPLS:

·       were 8.70 percent more likely to complete the courses in which they enrolled.

·       were 9.36 percent more likely to persist from spring to the subsequent fall term.

·       were 10.82 percent more likely to get “A-C” grades in their courses.

·       were 3.45 percent more likely to earn a college degree.

Close to 70 faculty and staff representatives from Asheville-Buncombe Tech (Asheville, N.C.), Durham Tech (Durham, N.C.), Fayetteville Tech (Fayetteville, N.C.), Forsyth Tech (Winston-Salem, N.C.), Lane Community College (Eugene, Ore.), Monroe Community College (Rochester, N.Y.) and Moraine Valley Community College (Palos Hills, Ill.) visited CPCC May 10-11 to receive training on the College’s OSPLS. During the two-day training sessions, participants worked extensively within the tool to learn its many applications, worked individually and in teams to develop lesson plans and engaged in strategy sessions regarding how to fully implement the OSPLS on their campuses.

This identification and replication of best practices by grant recipients is only Wave I of NGLC’s initiative. Wave II focuses on next generation approaches to learning content and assessments. Finalists have been selected and the winners will be announced in the coming months.

To learn more about Next Generation Learning Challenges, visit http://nextgenlearning.org. To learn more about CPCC, visit www.cpcc.edu.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

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Rogers earned a bachelor’s and master’s degree from East Tennessee University in the 1960s before joining the U.S. Air Force in 1967. After serving in the armed services, he pursued a real estate career, working for The Ervin Co., as an analyst and area manager. As a consummate lifelong learner, he enrolled at CPCC in 1973 to hone his commercial real estate and investment knowledge, graduating in 1977 with an associate degree in general education.

Since graduating from CPCC, Rogers has garnered the respect of the Charlotte community, not only through his success as an entrepreneur and philanthropist, but also through his service to the community. He has served as president for the Athletic Foundation at UNC, Charlotte Region Commercial Board of Realtors, Leadership Charlotte, American Lung Association and the Charlotte Pops Orchestra of the Charlotte Symphony. In addition, he’s also been an active board of directors member for a variety of non-profit organizations, including the American Heart Association, WTVI, the Arts and Science Council and the Charlotte Repertory Theatre, to name a few.

As a result of his extraordinary leadership abilities and passion for volunteering, he has been awarded Leadership Charlotte’s Schley R. Lyons Circle of Excellence Award, East Tennessee State University’s Outstanding Alumnus Award, the YMCA’s George Williams Lifetime Achievement Award and the Charlotte Region Commercial Board of Realtors’ Realtor of the Year Award.

Reflecting on his many accomplishments, Rogers credits CPCC for much of his success. “I have been impressed by the depth of CPCC’s faculty and the broad range and diverse curriculum it offers,” he explains. “Year after year, CPCC prepares students for today’s workforce by helping them reach their goals. Because of this, the College is able to maintain its commitment to student success as it strives to become the national leader in workforce development.”

Rogers will be recognized with the Richard H. Hagemeyer Award at CPCC’s commencement ceremony on May 12, 2011, and a scholarship will be granted to a CPCC student enrolled in the College’s real estate program – the area of study that most closely reflects Rogers’ background.

“Jim is a tremendous asset to the Charlotte community; not only does he volunteer his own skills and abilities, but he also helps others connect with agencies that need help,” said Dr. Tony Zeiss, president of CPCC. “CPCC is proud to honor an individual of Jim’s caliber with the Richard H. Hagemeyer Award - an award that represents the best in community involvement, personal growth and character.”

The award is named after Dr. Richard H. Hagemeyer, CPCC president for 23 years, who led the College from a trade school with 1,200 students to the state’s largest community college. Previous award winners include Elaine Lyerly, Gary Mims, Ronald Caldwell, Sheriff Jim Pendegraph, Dr. Margaret Stanley Hagan, Paul Griffin, James White, Joe Weatherford, Chief Luther Fincher, Dr. Kenny Welch, Frances Queen, Richard Zollinger, Stanley Law, Cindy Castano, Fabi Preslar and James Taylor, Jr.

To learn more about the Richard H. Hagemeyer Educational Advancement Award and its requirements, please visit http://www.cpcc.edu/foundation/alumni.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies. 

The one-day event will be moderated by Calvin F. Patterson, chairman and CEO of Earnest Harvest LLC, and will feature networking opportunities, expert speakers and a panel discussion, including:

·       Featured Speaker - Shawn Brodof: Hear from Shawn Brodof, owner of Clarity Coaching and author of “The Termite Effect.” Shawn is a consummate entrepreneur and a Licensed Professional Business Coach who has successfully started four businesses. He is active in the community conducting training workshops and seminars on business-related topics and likes to focus on developing viable plans of attack that enable his clients to reach their goals through a process of incremental improvements.

·       Featured Speaker – Eric Dudley: Learn from Eric Dudley, owner of WebsiteBiz, a leading interactive marketing agency specializing in Internet marketing strategies, social media marketing, permission-based email marketing, search engine optimization and more. Eric has led WebsiteBiz to the Inc. 5000 list of the fastest-growing private companies for four consecutive years and has been recognized by organizations such as the Charlotte Business Journal and Charlotte Business Leader for his entrepreneurial acumen and success.

·        Panel Discussion – “Lessons Learned from Successful Institute Students:” Join us as five local entrepreneurial experts – Suzanne McVeigh, Joseph Hayden, Thomasena Holloway, Rodney Baker and Olive Stewart – share their entreprenerual success stories with you during this special panel discussion moderated by Sherese Duncan, president and CEO of Effició, Inc.

Event attendees will receive a complimentary copy of “The

Termit Effect,” enjoy giveaways and discover fresh ideas and

entrepreneurial strategies to ensure future and long-term success. Don’t

miss this opportunity to take your business to the next level.

WHERE: Harris Conference Center, CPCC Harris Campus

WHEN: May 18, 2011; 9 a.m. – 2:30 p.m.

CONTACT: The cost of the event is $15. To register or find more information, visit www.cpcc.edu/e-institute or call 704.330.6736.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

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If you are a community member, click here.

If you are a student, click here.

if you are a faculty/staff member, click here.

The federal government has recently authorized “set aside” contract opportunities for WOSBs in defined industries that will significantly increase opportunities for these businesses in the federal marketplace.

“As a growing force woman-owned businesses play a critical role in our economy,” said Renee Hode, director of the Institute for Entrepreneurship. “The new rule change is a win for these companies; one that will provide well-deserved opportunities for woman-owned businesses to expand through federal contracting.”

The WOSB training will help businesses that meet the designated criteria to better understand the policy changes and how the new rules could benefit their companies. The WOSB program will significantly benefit businesses that operate within the 83 NAICS codes (North American Industry Classification System) and that meet the strict ownership and management criteria included in the new WOSB program. The program, and this training, will benefit WOSBs that already do federal prime or sub-contracting and can demonstrate the experience and past performance necessary to win contracts. The training will also provide the tools to help those businesses that qualify to register, certify, preposition and ultimately compete for and win federal contracts under this program.

In addition to CPCC, the SBA, NCMBC and PTAC team will conduct this initial WOSB training in partnership with 13 other Community College Small Business Centers across the state in North Carolina.

Preregistration is required to attend. For more information (including the 83 NAICS codes) and to register for CPCC’s training session, businesses should visit http://ncmbc.us/AdvancedWOSBTraining.php. Businesses with questions should contact the NCMBC at 910.678.0193 or smedickc@ncmbc.us.

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The NCMBC is a component of the NC Community College System, headquartered at Fayetteville Technical Community College (2201 Hull Road, Fayetteville, NC, 28303).

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local  employers and job seekers through innovative educational and training strategies.

The soloists for Verdi's “Requiem” will be Rebecca Cook-Carter, Loretta Crosthwaite, Todd Geer and Steven Jepsen.

Yamamoto served as Resident Conductor of the Charlotte Symphony for six seasons; he was appointed to the post by former Music Director Christof Perick. During his time with the Symphony, he collaborated with CPCC, the Mint Museum of Fine Art, Davidson College and film entrepreneurs George Cochran and Hobart Bell in 2008 to bring the production “Warhol on the Waterfront” to life for audience members. The piece featured video images of Andy Warhol works in interactive presentation with Philip Glass’s “Third Symphony.” The collaboration brought together the minimalist conceptions of both artists. The project was the inspiration for the symphony's ongoing "Orchestra on Campus" project at CPCC.

Next month Yamamoto will turn his attention from conducting a traditional symphony score to overseeing the musical interpretation of Giuseppe Verdi’s “Requiem,” a production that is often referred to as Verdi’s greatest opera. The piece is based on the Roman Catholic funeral Mass and is a magnificent work that is powerful, sublime, joyous, dramatic and terrorizing.

“Requiem” will be performed April 8 and 9 at 8 p.m., and April 10 at 2:30 p.m. Tickets are $16 and $18. To reserve your seat(s), please call CPCC’s SunTrust Box Office at 704.330.6534 or order your tickets online at tix.cpcc.edu. For more information on CPCC Opera Theatre or its productions, please call 704.330.6571 or e-mail Becky Cook-Carter at becky.cook-carter@cpcc.edu.

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CPCC Opera Theatre promotes the innovative and comprehensive development and training of regional operatic talent, in an academically, geographically and financially accessible institution; as well as building and educating present and future audiences and enriching the economic, social, and cultural life in the Charlotte-Mecklenburg region of North Carolina.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

Since its inception in 1972, the Grammy® Award-winning Orpheus Chamber Orchestra has invigorated international audiences and critics alike with its superior artistry, energy and distinctive approach to music-making. Its commitment to illuminating both traditional orchestral repertoire as well as new works by contemporary composers in a unique and liberating manner has earned accolades from critics across the globe.

Throughout its history, Orpheus has built a legacy with its acclaimed recordings, performances and collaborations with the world’s most esteemed and dynamic soloists. Programs this season will showcase a combination of revivals of classic Orpheus favorites as well as pieces that are new to Orpheus’ repertoire. Highlights include timeless works of Mozart, Beethoven and Haydn and a revival of a previous Orpheus commission by Fred Lerdahl.

For more information on the Orpheus Chamber Orchestra, please visit www.orpheusnyc.com.

WHEN: Friday, March 18; 8 p.m.

WHERE: Halton Theater, Overcash Center, CPCC Central Campus, 1206 Elizabeth Ave., Charlotte

CONTACT: Individual tickets are $45 – $70. To order tickets, please call the CPCC Box Office at 704.330.6534 or go online to tix.cpcc.edu. Free parking is available in the faculty/staff parking deck, accessible from East Fourth Street.

“CPCC is honored to have Rep. Tillis speak at this year’s commencement ceremony,” said Dr. Tony Zeiss, president of CPCC. “Rep. Tillis’s background is quite varied, he has experience serving in leadership roles, overseeing a variety of industries; he has led business units with hundreds of staff and budgets exceeding $200 million annually; and he has worked in state government. It’s these collective experiences that he will share with our graduates during commencement, giving them invaluable insight as they enter the workforce.”

A native of Jacksonville, Fla., Rep. Tillis relocated from Fairfax, Va., to Cornelius, N.C., in 1998. Since arriving in North Carolina, Rep. Tilllis has been dedicating his life to public service. He has served on the Cornelius Town Board and Cornelius Parts and Recreation Advisory Board and was elected to the North Carolina House of Representatives in 2006, representing the 98^th District of Mecklenburg County, where he quickly distinguished himself as a hard-working representative.

Since his freshman year in the state government system, he has been appointed to a number of house/senate committees and become known as a representative that can work across the aisle to pass important legislation. His ability to bridge the gap between Republicans and Democrats was rewarded in 2010 when he was nominated by his peers to serve as the Speaker of the House for the N.C. House of Representatives.

A graduate of the University of Maryland, Rep. Tillis currently lives in Northern Mecklenburg County with his wife of 22 years and their two children.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 academic degree, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

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Event goers will look through Stanton’s unique lens as he shares a variety of events that have shaped the world in which we live and had an impact on history. These include the Cuban Missile Crisis of 1962, the Treaty of Versailles after WWI, Reagan and Gorbachev laying the groundwork to eliminate an entire class of nuclear weapons and many more.

Whether you’re a history buff or a literary aficionado, Stanton’s presentation will remind you of the decisions that have made or broken our national history and demonstrate how the art of negotiation can change the world by establishing peace among nations.

Stanton is a John C. Whitehead Fellow of the Foreign Policy Association and has appeared on C-Span’s “Washington Journal” and “Voice of America.” He has been published in the WashingtonPost.com, Forbes.com Politico and the Boston Herald and is a former president and publisher of the Columbia Daily Spectator.

WHEN: February 24, 11 a.m. – 12:45 p.m. (Book signing to immediately follow presentation.)

WHERE: Tate Hall, CPCC Central Campus, 1201 Elizabeth Ave., Charlotte

CONTACT: This event is free and open to the public; however, a RSVP is required to attend. To reserve your seat, please contact the Business & Accounting division at 704.330.6595 or nadine.russell@cpcc.edu.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

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During last year’s event, more than 2,000 candidates – comprised of both Charlotte residents and CPCC students/graduates – met with potential employers, to discuss how their qualifications could move their company forward.

Mark your calendar today to discover your path to personal and professional success!

WHERE: Grady Cole Center, 310 N. Kings Dr., Charlotte, N.C.

WHEN: Thursday, March 3; 10 a.m. – 2:30 p.m.

CONTACT: For more information, visit http://www.cpcc.edu/career/fair or call 704.330.6449.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

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This release prepared by Mallory Benz, 704.330.6613. An archive of CPCC news releases is at http://www.cpcc.edu/college-news

Named after past BPA Instructor George Schmaren, the scholarship is 100 percent funded through the BPA Club’s annual fundraising efforts. The club is an active member of the Charlotte region, “baking a better community” by engaging in service learning activities and sponsoring educational opportunities – like the George Schmaren Scholarship – that make a difference in the lives of others.

To be considered for the scholarship, applicants must meet CPCC’s admissions and eligibility requirements. Students and graduates will be selected based on the following criteria:

·       Academic record

·       Leadership and participation in school and community activities

·       Work experience

·       Statement of career and educational aspirations and goals

·       Unusual personal or family circumstances

·       Financial need

Applications must be received no later than April 1, 2011. Students or graduates are responsible for providing two complete sets of application materials. To learn more about the George Schmaren Baking and Pastry Arts Scholarship at CPCC or to receive an application, please contact Kimberly Stoll at kimberly.stoll@cpcc.edu. Completed application forms should be submitted to George Schmaren Scholarship, c/o CPCC BPA Club - Harris Campus #1134, P.O. Box 35009, Charlotte, N.C., 28235. The scholarship recipient will be named May 16, 2011.

CPCC offers a variety of scholarship opportunities and funding resources to students. To learn more, please visit http://www.cpcc.edu/financial_aid/assistance.