Training and Development

Computer Technology
Reduce turnaround time, increase productivity and cost efficiency by training your staff on the latest software technology features. Our corporate training programs are designed to build classes around the roles and functions of your associates to promote optimum learning and utilization of the software. Products we offer include: Microsoft®, Adobe®, and Autodesk®.

Leadership and Management
Accountability at all levels. From individual contributors to middle management, our courses prepare informal and first-time leaders and provide refresher skills for current leaders. Learn proven methodologies for conflict resolution, performance discussions and taking your team to the next level.

Customer Service
It can cost five times more to buy new customers than retain existing ones. Source: TARP
Oftentimes, customer service is the first impression of an organization. Are your representatives equipped to effectively solve problems and retain customers? Our classes can be delivered in a blended learning format which means less time off the phones while acquiring the skills to delight your customers and grow your business.

Business Competencies
Knowledge is power. Give that power to your employees with classes in target areas, including effective business writing, time management and financial acumen. These and  many more topics can be customized to your business model and specific situation.

Process Improvement
Do more with less. Our expert instructors help your employees learn to be more effective by using proven tools and techniques applied to your actual business environment. From an overview on Lean to the execution of a Kaizen event, employees will learn how to increase the efficiency of your organization. Interested in certification? We offer programs in Project Management, Business Analysis, Lean Enterprise and Six Sigma. Download the Process Improvement Brochure (PDF).

Supply Chain and Logistics
CPCC has many courses and professional credentials to help you and your organization achieve excellence in the people and processes that move products to customers worldwide. Download the Supply Chain and Logistics Training Guide (PDF) or call 704.330.4660 to learn more.

NEW! Expand your thinking and contribute to the ongoing conversation on Charlotte's global competitiveness and logistics industry in our new blog: Global Competitiveness Vision.

Email corporate.learning@cpcc.edu or call us at 704.330.4660.