Volunteer Procedures


  1. Complete the New Volunteer Registration online at www.cpcc.edu/ccr/volunteer/registration.
  2. Attend a New Volunteer Orientation.  Sign-up online at www.cpcc.edu/ccr/volunteer/orientation.
    1. At this time you will complete and submit all required volunteer paperwork including a criminal background check.
  3. Review volunteer opportunities.  Please note that opportunities change from semester to semester.  For the most up to date schedule of opportunities please visit www.cpcc.edu/ccr/volunteer/opportunities.
  4. Sign-up to volunteer!  If you plan to maintain a consistent weekly schedule you do not need to sign up each week.  If your volunteer schedule will change from week to week we ask that you sign up each week online.  Volunteers can sign up at www.cpcc.edu/ccr/volunteer/opportunities.
  5. Within two business days of signing-up to volunteer you will receive a confirmation email.  This email will provide all pertinent information you will need in order to begin.
  6. Enjoy volunteering!


Record Keeping and Time Tracking

All volunteers must sign in and out of the “Tutor Log” at each session.  Click here for an example of the “Tutor Log”.


Volunteer opportunities are scheduled in one-and-a- half-hour blocks.  Volunteer opportunities and sign-up options will be removed when an opportunity is no long in need of volunteer assistance.

Schedules and locations are likely to change from semester to semester.  Please be sure to check the website (www.cpcc.edu/ccr/volunteer) at the start of each semester.

Limitations on Volunteer Service

The minimum age for volunteering at CPCC is 18 years.

Volunteers under the age of 18 are accepted on a case-by-case basis and require written authorization from their parent(s) or guardian(s) prior to serving as volunteers.

Gifts and Gratuities

Volunteers are not to solicit or accept personal gratuities or gifts of a substantial nature from students, faculty or staff.  Examples of gifts, rewards and favors may include but are not limited to:  money, meals, tickets to sporting events, concerts, plays or other community events, trips or vacations.  Monetary gifts are not to be accepted under any circumstances.  Those who are presented with an unsolicited gift or reward will return the gift with a polite explanation that CPCC does not allow volunteers to accept them.


If you find yourself having difficulty working with a particular instructor, try to clear things up as soon as possible. It may be that you and the instructor just have different expectations of your role. If you continue to have difficulties after you discuss the situation with the instructor yourself, contact the Volunteer Coordinator for your program. The Volunteer Coordinator can speak with the instructor to help find the best solution. That might mean clarifying the class's and teacher's needs and your concerns to the teacher, or it could mean reassigning the you to another part of the program where they will be more comfortable.

If you find yourself having difficulty working with a particular student, speak directly with the classroom instructor.  The instructor will help to resolve the conflict.  This may mean speaking with the student directly or reassigning you to another student to work with.  If you continue to have difficulties contact the Volunteer Coordinator.

Departure from Service

Volunteers have the right to stop volunteering at any time.  CPCC requests that volunteers who are intending to end their service provide a one week advanced notice of their departure.  Volunteers will continue to receive the e-newsletter until they either contact the Volunteer Coordinator to be removed or they directly opt-out online.

Media and Communications

Media Inquiries

All requests for information from representatives of any news media about Central Piedmont Community College, persons receiving services from the College, volunteers or team members of the organization, are to be referred to the Director of Marketing and Communications.  No volunteer or team member is to answer questions from news media without permission from or coordination with the Director of Marketing and Communications.

Communication and Mail

Volunteers are not to use the College’s address for receiving personal mail and may not use the agency stationary or postage for personal letters.  Volunteers should exercise care so that no personal correspondence appears to be an official communication of the College.

Social Media

If CPCC volunteer choose to create and maintain a presence in social media, they should do so in ways that are both professional and technically secure. This is best accomplished by following the College’s guidelines and policies and by understanding and following the Internet tools’ privacy and usage policies. College units and departments are responsible for ensuring that content posted by, or on behalf of, any unit or department adheres to all CPCC policies and to all appropriate federal and state laws. To that end, units and departments should periodically review the guidelines for social media established by CRMS and should consult with CRMS if there are questions about implementation. The following guiding principles should be considered whether utilizing personal sites or posting to college sites.

Protect confidential and proprietary information:

Do not post confidential or proprietary information about the College, its students, its employees, or its alumni. Employees must still follow all applicable federal privacy requirements including FERPA and HIPAA, and adhere to all applicable College privacy and confidentiality policies. Volunteers who share confidential information do so at the risk of disciplinary action and personal liability.

Do not use CPCC logos for endorsements:

Do not use the CPCC logo or any other College images or iconography on personal social media sites or any sites not approved through the Section Three requirements below.

Respect College time and property:

College computers and time on the job are reserved for College-related business in accordance with 6.20 Use of CPCC Information Technologies.

Terms of service:

Read, understand and abide by the Privacy Policy and Terms of Service of any social media platform employed before its use. Acceptance of terms in conflict with College policies can result in personal liability.


The following best practices should be considered by students and employees for personal and institutional use.

Strive for accuracy:

Get the facts straight before posting items online via social media or other online resources. Review content for grammatical and spelling errors. This is especially important if posting on behalf of the College in any capacity.

Be respectful:

Understand that content contributed to a social media or other website may encourage comments or discussion of opposing ideas. Responses should be considered carefully in light of how they would reflect on the poster and/or the College. All responses should be courteous and professional.

Remember your audience:

Be aware that a presence in the social media world is or easily can be made available to the public at large. This includes prospective students, current students, colleagues, peers and other stakeholders. Consider this before publishing to ensure the post will not alienate, harm or provoke any of these groups.

Be transparent:

On personal sites, identify your views as your own. If you identify yourself as a CPCC faculty or staff member online, it should be clear that the views expressed are not necessarily those of the College.


Photographs and media posted on social media sites easily can be appropriated by visitors. Consider adding a watermark to protect your intellectual property. You may also use images at a size sufficient for viewing on the Web, but not suitable for printing.


If you post on behalf of any official College entity (i.e., department, unit, class, group, etc.), the following guidelines must be adhered to in addition to all policies and best practices listed above:

Register your site with CRMS:

Departments or college programs that have a social media presence or would like to start one should contact their account coordinator in CRMS. Departments that are unsure who to contact or that do not have an account coordinator should contact CRMS at 704.330.6666 or socialmedia@cpcc.edu. CRMS seeks to ensure all college social media coordinate with other CPCC sites and their content. CRMS and the College’s Internet Communications Team reserve the right to decline a request for a unique page/site. In those cases, the department or program will have the opportunity to post information on the College’s main information site(s).

Have a plan:

Departments should consider their messages, audiences and goals, as well as a strategy for keeping information on social media sites up-to-date. Your account coordinator in CRMS can assist and advise you with your social media planning.

Set up site administrators:

All institutional pages must identify an existing full-time employee who is appointed to be responsible for content. In addition, all sites must have CRMS identified as an administrator, with full access to the site, wherever possible. CRMS will not utilize this access unless something inappropriate needs to be removed, and should not be considered a substitute for regular unit/department review and oversight.

Complete CPCC’s Social Media Training:

All site administrators will be required to complete “Social Media Administration” training, available online through LearnerWeb.

Brand your site appropriately:

Institutional social media sites should include the College logo and other appropriate branding, as identified in the College style guides.

Link to other College sites:

Institutional social media sites should link to other institutional sites wherever possible, including the College website and other social media outlets (i.e., Twitter, Facebook, InstagramLinkedIn, YouTube, etc.).

Keep the site current:

All institutional sites should be monitored daily and updated at least weekly. Any site that remains dormant for more than four weeks will be taken down.

Acknowledge who you are:

If you are representing CPCC when posting on a social media platform, acknowledge this.

Inform your supervisor:

If you are not the designated site administrator and intend to post comments regularly as a contributor, you must inform your supervisor so that he/she understands and approves of your goals and tactics for use on behalf of CPCC.

Model Release

Below is the required Model Release to be signed in order for CPCC to use any photographs or film footage of you.  Click here to view and example of the model release form.

Required Paperwork

CPCC Volunteer Agreement

This is required for all volunteers.  Click here to view the Volunteer Agreement.

College and Career Readiness Background Check Authorization

This is required for all volunteers.  Results of the background check are private and confidential.  CPCC’s College and Career Readiness Department reserves the right to refuse volunteer service from any individual based on the results of this background check.

Instructors Agreement

Required for all instructors who have volunteers in their classroom.  Click here to view the Instructors Agreement.

Frequently Asked Questions

  • May I volunteer at multiple Campuses? Yes.  We just ask that you are sure to sign-up for each opportunity online.
  • What if I have signed-up to volunteer and never received a confirmation email? If you signed up to volunteer and did not receive a confirmation email within two business days, please contact your Volunteer Coordinator directly.
  • What if I have signed-up to volunteer and I have to cancel my appointment? If you need to cancel a session please contact your Volunteer Coordinator.  If you have the instructor’s contact information you may contact the instructor directly.
  • What if my schedule does not permit me to attend an Orientation session but I would still like to volunteer? Contact the Volunteer Coordinator directly.  An individual orientation will be scheduled on a case-by-case basis as needed.
  • May I give my phone number or email address to students? This is up to your discretion.  However, please refrain from giving out your home or work address.
  • May I borrow a book to prepare for my next tutoring session? No.  Due to limited supplies all materials must stay in the classroom.  Both students and tutors are not allowed to remove these books from the classroom.  However, many of our materials can be purchased in the CPCC bookstore or online.  Please speak with the instructor for additional information should you choose to purchase your own material.
  • What do I do if I park in a volunteer designated lot or deck and I get a ticket? Do not pay this ticket.  Contact your Volunteer Coordinator immediately.
  • May I bring my child with me to a tutoring session? No.  Please refer to the CPCC Policies and Procedures manual for additional information (http://www.cpcc.edu/administration/policies-and-procedures).
  • Who do I contact if I know someone who would like to volunteer? Please refer all potential volunteers to our website, www.cpcc.edu/ccr/volunteer, and ask them to follow the steps to become a volunteer.  Or, refer potential volunteers to your Volunteer Coordinator.
  • Who do I contact if I know someone who would like to become a student? Please refer all new students to our Intake and Assessment Centers found at www.cpcc.edu/ccr/student.
  • What do I do if I plan to meet with a student and they do not show up for our session? If you schedule a session and the student does not arrive, please wait 15 minutes to ensure that he or she is not just running late.  If the student does not arrive please ask the instructor if any other students need assistance.
  • Can I complete my Service Learning requirement in this program? Yes.  Please contact your Volunteer Coordinator to complete any required documentation.
  • May I request a recommendation letter? Yes.  However, you must be or have been an active volunteer within the past four years.
  • May I apply for a job at CPCC while I am a volunteer? Yes.  Please be aware that the CPCC Volunteer Agreement that you sign states that you are not guaranteed a job based on your volunteer experience.  For available career opportunities, please visit http://www.cpcc.edu/humanresources/employment.  Please keep in mind that your Volunteer Coordinator does not have access to the status of your application.