Caseworker Training: NC FAST and DSS Human Services

Human Services PhotoCentral Piedmont Community College is now offering an exciting program  to prepare adults for a career in social services departments. The Caseworker Training program will be offered as a result of a partnership between the N.C. Department of Social Services and the state’s community college system.

Spring 2018 Classes are scheduled to start March 19th and summer classes will start in early June. Add your information at the link here if you are interested in receiving more information about the classes.

For a downloadable flyer, click Human Services Informational Flier.

For more information, contact Sheena Ashley at 704-330-2722 ext. 3885 or


What does the program include?

The training will occur in two phases.  The first phase is a Career Development course (HRD) titled Introduction to Human Services. This course will provide skills, strategies, and exploration for a career in Human Services with an emphasis on employment with the Department of Social Services (DSS) in North Carolina. Students will learn entry level skills needed for employment such as interviewing, basic keyboarding, and customer service skills. In addition, the 50-hour course will teach terminology needed for working with NC FAST and the Department of Social Service. Students will also prepare for the Career Readiness Certificate – a general career credential that validates skills in three areas: Applied Mathematics, Locating Information and Reading for Information.

The second phase for students who are interested in a career in Human Services is a 48 hour course focused on proficiency in the utilization of the NC FAST computer application. NC FAST (North Carolina Families Accessing Services through Technology), is for households applying for Food and Nutrition Services, Work First Family Assistance, and Medicaid. The NC FAST Program is designed to improve the way North Carolina county Departments of Social Services conduct business. This course will review the eligibility screening process for public assistance programs, communication skills, client interviewing, time management, data gathering and data analysis.

At the conclusion of the second phase, successful students can be granted an assessment session for the Human Services Specialist position at Mecklenburg County Department of Social Services.



When and where are classes held?

WHEN: Our next cohort will start in March 2018. The class is near capacity. The college does not maintain official wait lists. If you would like to fill out the following survey with your name, email, and phone number, we will reach out to you when we finalize the schedule for future classes (planned to start early June 2018). Survey Link

You may enroll in HRD classes at NO CHARGE if you meet any of the following criteria: unemployed, notified of a pending layoff, eligible for the Federal EITC, or receiving wages at or below 200% of the poverty level. Detailed income guidelines are available here:

Class information: Phase 1 class will meet a total of 16 days. This is a pass/fail course based upon successful completion of course assignments, passing class assessments and attaining the Career Readiness Certificate. You will be expected to attend the 3 full hours per class session. Students must attend, at minimum, 75% of class hours and actively participate in class activities in order to successfully complete the class and receive a certificate. If you miss more than 4 class sessions you will not be eligible to graduate to the next phase of the class.

After completing Phase 1 you will be eligible to enroll in Phase 2. At the conclusion of the second phase, successful students can be granted an assessment session for the Human Services Specialist position at Mecklenburg County Department of Social Services. Successful interview candidates can be given 1 year of work experience credit with Mecklenburg County DSS.

WHERE: The class will meet at Central Campus in the Education Center, 1412 E. 4th St, Charlotte, NC 28204.


How much does it cost?

Phase 1 costs:

Book: $12

Career Readiness Certificate Exam: $54

Tuition & fees: $142*

*The tuition & fees for Phase 1 can be waived for students who are unemployed or underemployed (eligible for EITC or 200% poverty guidelines).

Phase 2 costs:

Book: $15

Tuition & fees: $142


How do I register?

Interested students should plan to attend and information and orientation session prior to starting class. The next sessions are scheduled for March 14th at 1:30pm and 6:30pm and will be held in the Education Center building (1412 East 4th St) room 137.

At these sessions we will provide an overview of the class, answer common questions, introduce the instructor, and discuss the registration process. All registration and fee waiver forms will be done in class.

You do NOT need to RSVP to attend this session. Please note that attendance at this session will not guarantee you a spot in the upcoming class.

For more information about course content you can review the class outlines:

HRD 7002 Phase 1 outline:
HSE 7220 Phase 2 outline: