Caseworker Training: NC FAST and DSS Human Services

Human Services PhotoCentral Piedmont Community College is now offering an exciting program  to prepare adults for a career in social services departments. The Caseworker Training program will be offered as a result of a partnership between the N.C. Department of Social Services and the state’s community college system.

Please note that all fall, 2017 classes are now FULL.  Please check back for the spring, 2018 schedule.  The next set of classes will likely start in late March. Add your information at the link here to be notified when class schedules are available.

For a downloadable flyer, click Human Services Informational Flier.

For more information, contact Sheena Ashley at 704-330-2722 ext. 3885 or






What does the program include?

The training will occur in two phases.  The first phase is a Career Development course (HRD) titled Introduction to Human Services. This course will provide skills, strategies, and exploration for a career in Human Services with an emphasis on employment with the Department of Social Services (DSS) in North Carolina. Students will learn entry level skills needed for employment such as interviewing, basic keyboarding, and customer service skills. In addition, the 50-hour course will teach terminology needed for working with NC FAST and the Department of Social Service. Students will also prepare for the Career Readiness Certificate – a general career credential that validates skills in three areas: Applied Mathematics, Locating Information and Reading for Information.

The second phase for students who are interested in a career in Human Services is a 48 hour course focused on proficiency in the utilization of the NC FAST computer application. NC FAST (North Carolina Families Accessing Services through Technology), is for households applying for Food and Nutrition Services, Work First Family Assistance, and Medicaid. The NC FAST Program is designed to improve the way North Carolina county Departments of Social Services conduct business. This course will review the eligibility screening process for public assistance programs, communication skills, client interviewing, time management, data gathering and data analysis.

At the conclusion of the second phase, successful students can be granted an assessment session for the Human Services Specialist position at Mecklenburg County Department of Social Services.



When and where are classes held?

WHEN: Our current classes are full. The next cohort will likely start in late March 2018. The college does not maintain official wait lists. If you would like to fill out the following survey with your name, email, and phone number, we will reach out to you when we finalize the schedule for future classes. Survey Link

You may enroll in HRD classes at NO CHARGE if you meet any of the following criteria: unemployed, notified of a pending layoff, eligible for the Federal EITC, or receiving wages at or below 200% of the poverty level. Detailed income guidelines are available here

Class information: Phase 1 class will meet a total of 16 days. There will be no class meeting on Thanksgiving or the day before Thanksgiving. This is a pass/fail course based upon successful completion of course assignments, passing class assessments and attaining the Career Readiness Certificate. You will be expected to attend the 3 full hours per class session. Students must attend, at minimum, 75% of class hours and actively participate in class activities in order to successfully complete the class and receive a certificate. If you miss more than 4 class sessions you will not be eligible to graduate to the next phase of the class.

After completing Phase 1 you will be eligible to enroll in Phase 2 which will be scheduled between the dates of Jan 16-March 12. At the conclusion of the second phase, successful students can be granted an assessment session for the Human Services Specialist position at Mecklenburg County Department of Social Services. Successful interview candidates can be given 1 year of work experience credit with Mecklenburg County DSS.

WHERE: The class will meet at Central Campus in the Education Center, 1412 E. 4th St, Charlotte, NC 28204.


How much does it cost?

The tuition for Phase 1 can be waived for students who are unemployed or underemployed. For other students, the cost is $125.  The second course is expected to cost $125 for tuition and $35 for books and fees.

Some scholarships may be available to students who qualify.


How do I register?

Registration is now closed.  All fall classes are FULL.  Please check back for the spring, 2018 schedule for registration information.

1) Print and fill out the registration form (including the fee waiver portion) if you qualify to take HRD at no cost. Be sure to note the section number of the course you want to attend (06, 07 or 08). Note: If you are NOT able to print the form and need a paper copy you may come to the Education Center 1412 East 4th St on Central Campus, room 102, to pick up a copy. This form requires your signature.

2) Email the completed form to: with a subject line of “HRD Registration”. Please note the registration service hours below.  They are closed in the evenings and on the weekends so you will not get a response during that time. Customer Service will send you a confirmation email to confirm you are registered. If you do not qualify for the fee waiver and need to pay for your course, need additional support, or need to fax in a copy of the form you may contact continuing education customer service staff at 704-330-4223. When you call please be ready with the section number of the course you want to attend (for example HRD 7002-07).

3) If you are registered for class you should plan to show up for class in the Central Campus Education Center on the day and time you are scheduled to start.

There is an online registration option but it is only available if you plan to self-pay via credit card. More details about that process are here:

Corporate and Continuing Education PHONE REGISTRATION: 704.330.4223
Hours: Monday through Thursday, 8 a.m. to 6 p.m. and Friday, 8 a.m. to 5 p.m.

HRD 7002 Phase 1 outline:
HSE 7220 Phase 2 outline: