Tier 1 Help Desk

Start your career in IT with this certificate that shows potential employers that you have the fundamental skills to be successful in IT Help Desk Support. With this certificate you will develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users in computer tools.

Did you know? Help desk/technical support remains near the top of the "hot IT skills for 2014" , moving up from No. 3 last year.


Many organizations add help desk and tech support when they're adding workers and expanding their technology infrastructure.  Which is true for the healthcare industry today.  Get ahead and learn the necessary skills to advance your IT Career. Get started with any of these two alternatives:


RoadMap to the Tier1 Help Desk Certificate - In campus


Help Desk Tier I Support Specialist - Online Only

Course outline (ETG 8006)

Course schedule




The REACH IT scholarship program targets unemployed or underemployed professionals who are  interested in transitioning into an IT role. Click here to find out more.