Help Desk

Help Desk: Tier I Support Specialist

Learn how to provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

Did you know? Help desk/technical support remains near the top of the "hot IT skills for 2014" , moving up from No. 3 last year.

Many organizations add help desk and tech support when they're adding workers and expanding their technology infrastructure.  Which is true for the healthcare industry today.  Get ahead and learn the necessary skills to advance your IT Career.


Courses Offered:

Campus - Instructor Led

Online Only

Help Desk Support Specialist

Course outline (DPT 7025)

Course schedule coming Spring 2015

Help Desk Tier I Support Specialist

Course outline (ETG 8006)

Course schedule fall 2014!


Recommended and Related Courses:


The REACH IT scholarship program targets unemployed or underemployed professionals who are  interested in transitioning into an IT role. Click here to find out more.