Computer Support Specialist

What Computer Support Specialists Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called technical support specialists, support information technology (IT) employees within their organization. Others, called help-desk technicians, assist non-IT users who are having computer problems.

Work Environment

Computer support specialists work in many different industries, including IT, education, finance, health care, and telecommunication.

Job Outlook

Employment of computer support specialists is expected to grow 18 percent from 2010 to 2020, about as fast as the average for all occupations. Job prospects should be favorable. Applicants with a bachelor’s degree and a strong technical background should have the best job opportunities.


RoadMap to Computer Support Specialist:

Microsoft Office Specialist

Microsoft Technology Associate - IT Infrastructure


Help Desk Support Specialist

Check back as we continue to expand this program!