IQPC recognizes CPCC’s Stuart Beame at 2010 Call Center Excellence Awards Ceremony

 The International Quality & Productivity Center (IQPC) recognized Stuart Beame, director of student information services – enrollment & student services with Central Piedmont Community College (CPCC), at its annual Call Center Week event in Las Vegas on June 16. Beame was one of three individuals to receive an honorable mention in the distinguished “Call Center Leader of the Year” category for demonstrating excellence in call center management and customer service.

“Being recognized for my leadership is a great honor. However, it is my team of outstanding representatives that makes my award possible. Thanks to them, callers are able to learn more about what CPCC has to offer and how the College may help them reach their goals,” said Beame. “It also is made possible by having up-line management in place that is supportive and open to alternate ideas on how to run this non-traditional part of the college business.”

Added Lisa Schulman, executive producer with IQPC, “In the ‘Call Center Leader of the Year’ category, IQPC was pleased to see that a community college was an honorable mention. This is a great accomplishment for an academic institution."

Under Beame’s direction, the College’s Information Center, which answers the main phone line for all six CPCC campuses and its virtual campus, has grown to handle more than 300,000 contacts annually from current and potential students through the various channels of telephone, email, fax and postal mail. Thanks to this award, Beame’s team has been recognized for the outstanding strides it demonstrates each day, while providing information through exceptional service to the community.

About the 11th Annual Call Center Week and Call Center Excellence Awards
Each year, an advisory panel of judges, consisting of various call center experts and leaders determine winners that demonstrate superior thinking, creativity and execution across the full spectrum of call center functions in the following eight categories: Best in Class Call Center (under 200 staff), Best in Class Call Center (over 200 staff), Best Performance Leveraging Customer Feedback, Greatest Job Creating a Culture that Inspires World-Class Excellence, First-Class Job Leveraging Technology for Efficiency and Automation, Best Outsourced Provider, Best Technology Solutions Provider and The Call Center Leader of the Year. To see a complete list of winners or for complete details on the 11th Annual Call Center Week and Call Center Excellence Awards, visit www.callcenterweek.com.

About IQPC
IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.

Central Piedmont Community College is the largest community college in North Carolina, offering close to 300 degree and certification programs, customized corporate training, market-focused continuing education, and special interest classes. CPCC is academically, financially and geographically accessible to all citizens of Mecklenburg County. In 2002, the National Alliance of Business named CPCC the Community College of the Year for its response to the workforce and technology needs of local employers and job seekers through innovative educational and training strategies.

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This release prepared by Mallory Benz, 704.330.6613. An archive of CPCC news releases is at http://www.cpcc.edu/college-news