2007-2008 Operational Plan

1. Student Success

Goal: Ensure student success by all employees assuming collective responsibility for placing the needs of learners first.

 

Objectives:

The Learning Unit will share resources among programs to support innovative, high growth/high demand workforce development opportunities.

 

The Learning Unit will enhance the teaching and learning experience by implementing innovative technologies based on priorities.

 

The Learning Unit will implement a number of specific recommendations of the Retention Committee and the Developmental Education Committee.

 

The Executive Vice President’s Unit will create an environment that supports learning and accessibility by promoting safe facilities, providing clean facilities, technology and resource acquisition by using its resources to personalize the student experience.

 

The Executive Vice President’s Unit will coordinate all resources including physical, budget revenues, and grants and gifts, in order to broaden the impact, maximize the sustainability, and integrate new initiatives to support learning. 

The Executive Vice President’s Unit will systematically review student intake processes, identify and recommend areas for improvement, and coordinate the implementation of the recommendations.

 

Enrollment and Student Services will create opportunities to provide continuous staff cross training to maximize services to students.

 

Enrollment and Student Services will develop and implement programs and processes that embrace a learning college environment.

 

Enrollment and Student Services will fully implement a Student Success Center at Levine and Cato Campuses.

 

Enrollment and Student Services will establish physical structures at all campuses to provide a supportive and nurturing environment to address student needs.


Office of Community Relations, Marketing Services and Public Affairs will develop a comprehensive strategic marketing plan to promote the state-of-the-art programs, instructors, and facilities at the College, with the goal of increasing awareness and enrollment.

 

Office of Community Relations, Marketing Services and Public Affairs will build the image of the College by creating awareness of the quality of education available at CPCC.

 

Office of Community Relations, Marketing Services and Public Affairs will work collaboratively with all areas of the College to communicate with students providing up-to-date information about the College.

 

 


2. Organizational & Professional Development

Goal: Foster an organizational culture that makes learning the primary value in every action of the College.

 

Objectives:

The Learning Unit will provide leadership and training to incorporate learning outcomes into all program and course offerings.

 

The Learning Unit will offer high quality professional development opportunities and encourage participation to enable full-time and part-time faculty and staff to keep abreast of new and emerging developments in their disciplines, areas of interest and  areas of expertise.

 

The Executive Vice President’s Unit will generate external resources for professional development opportunities and new positions, and offer and participate in training opportunities at the College.

 

The Executive Vice President’s Unit will retain employees by creating a positive work environment based on a foundation of individual empowerment, resource acquisition, and collaborative teams.

 

The Executive Vice President’s Unit will develop flexible facilities supported by state-of-the-art technology.

The Executive Vice President’s Unit will organize or reorganize the unit to support and enhance a culture of learning.

 

Enrollment and Student Services will encourage employee development through opportunities provided by the College.

 

Enrollment and Student Services will promote and support staff professional development through presentations; writings; research; and organizational memberships.

 

Enrollment and Student Services will implement customer service training in all units.

 

Enrollment and Student Services will provide opportunities for Spanish classes and other professional development courses to ESS staff that promote cultural and diversity development.

 

Enrollment and Student Services will continuously seek opportunities to hire bilingual staff.

 

Administrative Services will continue to enhance training to provide reporting tools for all budget managers to successfully incorporate good accounting methods in daily operations.

 

Human Resources will participate in the development of learning opportunities for all employees to increase skills and career path training.

 

Office of Community Relations, Marketing Services and Public Affairs will seek to enhance communication and build awareness among faculty and staff about key issues related to the College.

 

 


3. Community/Economic Development & Partnerships

Goal: Promote the health and economic vitality of the community through partnerships, coalitions, and collaborations.

 

Objectives:

The Learning Unit will build strategic alliances for workforce and economic development.

 

The Learning Unit will expand certification and short-term training programs that meet learners’ needs and market demands.

 

The Executive Vice President’s Unit will expand collaboration through activities such as the Center for Applied Research, the Central Piedmont Community College Services Corporation, the Colleague Training Center, and the Central Piedmont Community College Foundation.

The Executive Vice President’s Unit will provide inviting and available facilities for our internal and external community.

The Executive Vice President’s Unit will participate in learning, innovation, and leadership opportunities at the regional, state, and national level, sharing the benefits of these experiences with the community.

 

Enrollment and Student Services will support college-wide programs that promote diversity.

 

Enrollment and Student Services will create opportunities to strengthen and expand the Service-Learning program.

 

Enrollment and Student Services will strengthen collaborations with the Communities in School program.

 

Enrollment and Student Services will expand contacts with employers in the local community in an effort to improve student placements.

 

Administrative Services will coordinate with the North Carolina Community College System to provide ongoing training for the Colleague management information system.

 

Office of Community Relations, Marketing Services and Public Affairs will increase community awareness of the value of the College through various marketing efforts, events, and media coverage.  

Office of Community Relations, Marketing Services and Public Affairs will work with various organizations and agencies to promote the course offerings and events of the College.

 

Office of Community Relations, Marketing Services and Public Affairs will strive to strengthen ties with the arts and entertainment community and uptown business community.

 

4. Goal Institutional Growth

Goal: Plan and coordinate student enrollment, programs, services, and

facilities to meet community needs.

 

Objectives:

The Learning Unit will define instructional needs for future facility expansions.

 

The Learning Unit will develop a strategic plan with an emphasis on managing enrollment growth.

 

The Executive Vice President’s Unit will develop the financial and technological resources and support structure to meet and facilitate College growth and change.

 

The Executive Vice President’s Unit will plan for and provide the resources necessary to support flexible, changing delivery methods, and attendance patterns.

The Executive Vice President’s Unit will develop and implement a standard operation procedure for maintaining building signage and designate ongoing ownership to provide up-to-date information to the community.

The Executive Vice President’s Unit will coordinate all functions of the College pertaining to student intake processes and will serve as a liaison to all departments to provide reliable information to the students and work towards eliminating any barriers to students’ success.

 

Enrollment and Student Services will increase the 2007-2008 curriculum enrollment as projected by the College.

 

Enrollment and Student Services will expand services to and increase collaboration with Charlotte-Mecklenburg Schools.

 

Enrollment and Student Services will refine and expand the College-wide recruitment strategies and initiatives to include international and adult populations.

 

Enrollment and Student Services in collaboration with Marketing Services will implement and expand existing recruitment marketing initiatives.

 

Enrollment and Student Services will implement the recommendations of the Retention Committee to positively impact student retention.

 

Enrollment and Student Services will maximize the efforts of the Title III team in an effort to improve student success.

 

Administrative Services will collaborate with a third party deferred payment provider to offer students additional payment options.

 

Office of Community Relations, Marketing Services, and Public Affairs will develop comprehensive marketing plans to promote key priority programs and new initiatives in order to increase awareness and enrollment.

Office of Community Relations, Marketing Services, and Public Affairs will develop comprehensive student recruitment/marketing plans for the various registration periods of the College.

 

 


5. Objectives: Institutional Advancement

Goal: Increase available public and private funds for educational programs, capital projects, and general operations.

 

The Learning Unit will encourage faculty and staff to find alternative funding sources and engage in activities that support the entrepreneurial college.

 

The Learning Unit will strategically assess grant opportunities.

 

The Executive Vice President’s Unit will increase entrepreneurial funds raised and resources accumulated, and focus the resources toward the learning-centered initiatives of the college.

 

The Executive Vice President’s Unit will continue to seek and promote co-operative educational employment and learning opportunities for students within the EVP unit.

 

The Executive Vice President’s Unit will enhance stewardship, efficiency, and effectiveness through internal and external partnerships and collaborations.

 

The Executive Vice President’s Unit will continue to maximize entrepreneurial opportunities for EVP Unit functions to become self funding.

 

Enrollment and Student Services will continuously seek opportunities for local, state, and federal funding to support ESS initiatives.

 

Enrollment and Student Services will continuously expand student awards including federal, state and scholarship funds.

 

Enrollment and Student Services will encourage ESS staff participation in grant-writing.

 

Office of Community Relations, Marketing Services and Public Affairs will work with the Foundation to promote and publicize opportunities to support the College. In addition, the office will seek ways to acknowledge and recognize donors through media coverage, publications and events.

 

 

6. Institutional Effectiveness

Goal: Improve learning outcomes and College programs, processes, and services through a systematic and continuous process of planning, assessment, and improvement.

 

Objectives:

The Learning Unit will strengthen the program review, program revitalization, and program audit processes to ensure continuous improvement.

 

The Learning Unit will implement a new process to develop new programs and projects.

 

The Executive Vice President’s Unit will continue to enhance the communication and review process for distribution and management of revenues derived from external funds including grants and gifts.

The Executive Vice President’s Unit will expand the utilization and communication of the program review process.

 

The Executive Vice President’s Unit will provide the data, technology, and expertise to support the assessment of learning outcomes.

 

The Executive Vice President’s Unit will analyze and report on the 2007 Unit Review to assess services, perceptions of those served, future needs, and to create action plans.

 

The Executive Vice President’s Unit will seek continuous improvement in all student intake areas of the College by conducting student focus groups and will implement quantitative measures to enhance student experience through quality assurance.

The Executive Vice President’s Unit will identify, prioritize, and coordinate cross-functional processes to provide quality assurance and opportunities for enhancement of current practices.

 

Enrollment and Student Services will maximize use of the ESS planning process so it becomes an integral component of the day-to-day operations of each department.

 

Enrollment and Student Services will utilize assessment results for the purpose of continuous institutional effectiveness.

 

Enrollment and Student Services will continue the process of identifying and implementing assessment strategies for each service area to measure the impact on student learning and document the results.

 

The Administrative Services Unit will maintain the financial integrity of the College by complying with North Carolina General Statutes and following generally accepted accounting principles.

 

Human Resources will research and recommend methods to improve the efficiency and quality of data collection, reporting, and employee success.

 

Financial Services will continue the implementation of Datatel system software to promote reliable services for students and staff.

 

Auxiliary Services will evaluate products and services to promote student cost savings, student services, and community involvement.

 

Office of Community Relations, Marketing Services and Public Affairs will research marketing and communication efforts to ensure appropriate messages are being sent to targeted audiences. Research methods will be used to determine return on investment for marketing campaigns and communication efforts.